23 Mar 2020

Facilities closing due to COVID-19

Parramatta Heritage & Visitor Information Centre 

In response to the NSW Government’s staged easing of COVID-19 restrictions, the Parramatta Heritage & Visitor Information Centre is now open Tuesdays, Wednesdays, Thursdays and Fridays from 10am–3pm. There will be a limit of 20 customers in this facility at any one time. Please follow the guidance of staff when you visit. 

The Research Library will be open to the public for timed visits as well as for pre-arranged appointments. To arrange appointments please phone 8839 3322 or email localstudies@cityofparramatta.nsw.gov.au.


  • City of Parramatta Library
  • Carlingford Library
  • Constitution Hill Library
  • Dundas Valley Branch Library
  • Epping Branch Library
  • Ermington Branch Library
  • Local Studies/Family History Library
  • Newington Library
  • Wentworth Point Community Centre and Library

Water Playgrounds

  • James Ruse Reserve water playground, Harris Park
  • Philip Ruddock water playground, Dundas Valley
  • Ollie Webb Reserve all-abilities and water playground, Parramatta

Aquatic Centres & Swimming Areas

  • Epping Aquatic Centre
  • Macarthur Girls High School Pool, Parramatta
  • Lake Parramatta - designated swimming area now closed

Halls, Community Centres & Meeting Rooms

  • Burnside Gardens Community Centre
  • Don Moore Community Centre
  • Don Moore Reserve Meeting Room
  • Dundas Community Centre
  • Epping Community Centre
  • Epping Leisure and Learning Centre
  • Ermington Community Centre
  • George Kendall Meeting Room
  • Harry Todd Band Hall
  • John Curtin Meeting Room
  • Jones Park Hall
  • Newington Community Centre
  • North Rocks Senior Citizens Centre
  • Reg Byrne Community Centre
  • Roselea Community Centre
  • Wentworth Point Community Centre and Library
  • West Epping Community Centre

Parramatta Farmers Markets & Centenary Square

Centenary Square will still be open to the public. However, the weekly Parramatta Farmers Markets as well as weekday programs and activities such as music performances, table tennis and food trucks, have been suspended. Tables, chairs and children’s play equipment will not be available.

Customer Contact Centre & Corporate Reception

The Service Centre and Level 12 Corporate Reception, both at 126 Church Street in Parramatta, will be closed. Services will still be available online at cityofparramatta.nsw.gov.au/council/customer-contact-centre or by calling 1300 617 058.

Parramatta Heritage and Visitor Centre

The Heritage and Visitor Centre will be temporarily closed to the public and tourism programs will be temporarily suspended. However, visitor and research services will be available online. For visitor services, visit discoverparramatta.com or call 02 8839 3311. For research services, visit arc.parracity.nsw.gov.au or call 02 8839 3311.

Parramatta and Rydalmere Artists’ Studios

The studios will be closed to the public, but available to artists according to a strict roster.

Adjustments have been made to a number of other services, facilities and activities:

Riverside Theatres

Riverside Theatres closed at midday on Monday 23 March, but the Box Office can still be reached on 02 8839 3399 or via email at BoxOffice_Riverside@cityofparramatta.nsw.gov.au during business hours.

More information is available online at riversideparramatta.com.au

Outdoor Activities

  • Lake Parramatta designated swimming area now closed
  • Bushcare Group meetings and activities postponed until May
  • School Holiday Program and Active Parramatta Program suspended

The following services, facilities and activities are operating as normal:

  • Parks and reserves
  • Early Learning Centres
  • Civil works program and maintenance 
  • Waste collection and cleansing
  • Meals on Wheels
  • Individual support to NDIS and Social Inclusion clients continues, but via phone

Closures and changes have been made for the safety of the community and staff, and in line with advice provided by the State and Federal Governments.

Customers can still access a range of Council services at cityofparramatta.nsw.gov.au

Council is continuing to monitor the situation and is making necessary changes as required. We are also providing regular updates through social media and our website.