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City of Parramatta Libraries Reopening FAQs


City of Parramatta Council is reopening its libraries for limited access from Tuesday 2 June, with increased health and safety measures in line with Federal and State Government guidelines.

In efforts to minimise physical contact and protect customers and staff, our libraries have introduced a click-and-collect service where customers can pre-order items and pick them up by appointment only. Library members can reserve items online or over the phone (9806 5159) from Monday 1 June.

Media release

Library doors reopened for limited access - 28 May, 2020

When do you open?

City of Parramatta Council is reopening its libraries for limited access. Introducing a Click & Collect service by appointment only. The Library will commence Click (reserve) from Monday 1 June 2020 and collection from Tuesday 2 June 2020.

The service is available at the following locations:

Carlingford, Constitution Hill, Dundas, Epping, Ermington, Parramatta, Wentworth Point Community Centre and Library.

Monday to Friday
10 am to 12 pm
2pm to 4 pm

The exception for Wentworth Point  Community Centre and Library on Wednesday
10 am – 1 pm

Newington Branch Library will not offer this service at this stage. The nearest branch library is Wentworth Point Community Centre and Library

Customers are requested to reserve an item in one of two ways: online or call the library.

Carlingford Library             9806 5850
Constitution Hill Library     9806 5500
Dundas Library                   9806 5960
Epping Library                    9806 5843
Ermington Library              9806 5869
Parramatta Library            9806 5159
Wentworth Point                9806 8600

Collection is by appointment only within the temporary opening hours.

Appointments are via phone. Once you have been notified your reservation is ready to collect. You can ring the specific branch where you are going to collect your items.

Please bring your Library card with you for identification purposes.

Can I reserve items from our Branch Libraries?

Yes, you can place holds (reserve) for up to 5 Items on each membership card from City of Parramatta Libraries collection through this link or call 02 9806 5159.

The Library offers a ‘Click & Collect’ service for library members. 

Collection is by appointment only within the temporary opening hours.

Appointments are via phone once you have been notified your reservation is ready to collect. Please be aware of the hold expiring date. If you missed an appointment, please ring the branch again.

Please bring your Library card with you for identification purposes.

Inter Library Loans from other libraries will not be available at this stage.

Can I request purchase suggestions?

Yes, you can request purchase suggestions online here. We will try to satisfy your request, however we may not be able to obtain or delay the item due to COVID-19 restrictions.

The request may also not be satisfied if it is not in line with our library collection development guidelines.

Can I use the library computers?

Not at this stage.

Can I sit inside the library to read newspapers or magazines?

Not at this stage.

Can I browse the bookshelves?

Not at this stage.  You can place holds (reserve items) through the library catalogue (or ring 9806 5159). If you’d like some reading recommendations please fill this Parra Reads Match form and we’ll recommend some books to you accordingly.

I’m currently not a member of CoP Libraries, can I join the library?

Yes, you can join the Library online. This will enable you to borrow eBooks and eAudio books.

Watch this video for instructions. 

I have a temporary library card number, can I still use the Click and Collect service?

Yes, You can reserve physical items using your temporary library card number up to 5 items. Please bring this temporary card number and  current identification with your name and address on it, eg, driver's licence, to collect your physical items. When the libraries fully re-open, you can come to one of our branch library to complete full registration and get a library card.

I don’t feel comfortable to come into the library yet, can I still renew the items I’ve currently borrowed?

Yes, the system automatically extends your items as they become due. If any item  you borrowed has been reserved by someone else we will notify you. 

Can I return my borrowed items?

Yes, you can. Return chutes are available across all of CoP Libraries and can be accessed 24/7. Items can be returned to any of our branch libraries. All returned items will be quarantined for 72 hours before returning to circulation.

Can I book a meeting room?

Not at this stage.

Can I expect a regular story time for my child? 

Not at this stage, however the Library has provided story time online for children under 5 years of age. These videos can be viewed via the Library website.

Does the Library provide other learning opportunities e.g. English classes?

The Library can’t provide any face to face programs at this stage. However, we have created some online learning programs. This includes videos to learn English alongside other online material. You can visit this page to find out more or follow us on social media to see the latest updates.

Can we resume our Book Club inside the library?

Not at this stage but you’re welcome to join an online book club and borrow ebooks from BorrowBox multiple loans.

Is the Justice of the Peace available?

NSW JPs are now authorised to witness statutory declarations and affidavits in real time via audiovisual link (AVL).

Click here to visit the NSW JP website.
Email the JP Appointments team at jp@justice.nsw.gov.au

What safety and hygiene measures are in place?

The health and safety of our staff, readers and visitors is always our top priority and we will be fully complying with the NSW Health guidelines to protect everyone who comes through our doors to collect items at this stage.

At this stage all reserved items will be issued on each individual’s card by the library staff and placed in a paper bag for you to collect. There will be no physical contact during the collection. The recommended 1.5 metre distance between customers is required when waiting in a queue.

Heritage Centre and Research Library

Please click here to learn more about the Heritage Centre.