alert City of Parramatta will soon no longer support this version of IE. Consider upgrading your browser now. Link

Financial fitness tips

Local Emergency Relief Assistance

Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation. This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

List of emergency relief providers

It is advised to call services first to confirm opening hours and appointment requirements.

List of emergency relief providers
  • Referral via one of the Wesley Missions local partner organisations:

    High Street Youth Health Service 
    Address:  65 High Street, Parramatta
    Phone:  (02) 8860 2500

    Pathways Community Church
    Address: 284 Dunmore Street, Pendle Hill
    Phone: (02) 9636 7400

    Other partner organisations are listed below.


    • Vouchers for food and clothing
    • New essential household items (such as fridge, washing machine or bed)
    • Utility Bill Assistance

    Wesley Emergency Relief
  • Assistance is accessed through trained volunteer teams - one is allocated to you by calling the 1800 number. The volunteer team provides a home visit where issues can be discussed and assistance provided.

    Phone:  1800 606 724
    Ext 3 for Cumberland/Parramatta Area - Family Assistance Hotline
    Phone: 13 18 12
    Ext 4 for Help & Support - Vinnies Assist general


    • Food Parcels
    • Clothing
    • Everyday essentials
    • Assistance with bills

    St Vincent De Paul Society
  • Referral to most local Connect centre sites is via the 1300 number. Assistance is determined and approved on the phone. Drop-in to a Connect site is possible, but assistance will still require consultation and approval on the phone with Salvation Army Head Office.

    • Phone: 1300 371 288 or 137 258


    • Financial Assistance
    • Material Aids
    • Food Parcels
    • Food Vouchers
    • Emergency Catering Service After a Disaster
    The Salvation Army
  • Assistance accessed through Jesuit Refugee Service’s client support centre in Parramatta. Focus on refugees and people seeking asylum.

    • Address: 10-12 Victoria Rd, Parramatta 
    • Phone: 02 9098 9336 (leave a voicemail – messages are checked regularly)


    • Financial Assistance
    • Material Aid
    • Psychosocial Care
    • Social Inclusion
    Jesuit Refugee Service
  • Assistance accessed through Anglicare client support direct line.

    Anglicare provides immediate practical assistance which include food parcels throughout Sydney and the Illawarra.

    Mobile Community Pantries and Community Pantries in some Anglicare Op Shops also provide assistance with low-cost food.

    Phone: (02) 8624 8600


    • Food parcels
    • Fresh Food (Hampers - Fruit and Vegetables)
    • Financial Assistance Includes

    - No-Interest Loans Scheme (NILS)
    - Utility Bill Assistance
    - Rental Arrears Assistance
    - Bond Assistance
    - Medical Assistance

  • Christian Community Aid provide a range of free or low-cost services such as emergency food parcels and financial counselling for struggling low-income earners.

    Call to make an appointment


    • EAPA Vouchers 
    • Food Parcels 
    Christian Community Aid 
  • Parramatta Mission provides food and support services to assist the most vulnerable people in our community. This includes meals and emergency food assistance as well as onsite access to services to assist those who may be homeless, at risk of homelessness or facing crisis.

    Meals and Outreach Service – Meals Plus

    Contact the Mission office during business hours and ask to speak with a Case Manager.

    • Phone: 02 9891 2277
    • Address: 119 Macquarie Street, Parramatta


    • Emergency Food Assistance,
    • Laundry and Shower Facilities,
    • Financial Counselling,
    • Legal Advice by Visiting Solicitors,
    • Housing Advocacy,
    • Centrelink Outreach Service and
    • Referral to Accommodation Services
    Meals & Support Services
  • CMCS provides Emergency relief to assist people to improve their financial capacity and resilience and help them deal with immediate financial difficulties in a way that maintains the dignity of the person and encourage self – reliance.

    CMCS also provides support with EAPA (Energy Accounts Payment Assistance) for electricity and gas bills, as well as support with PAS (Payment Assistance Scheme) for Sydney Water bills (eligibility for EAPA & PAS applies)

    Call to make an appointment.

    Phone: 02 9637 7600
    Address: Granville TAFE, Block C - 136 William Street, Granville


    • EAPA (Energy Accounts Payment Assistance) for electricity and gas bills
    • PAS (Payment Assistance Scheme) for Sydney Water bills

    There are eligibility for criteria EAPA & PAS

    Cumberland Multicultural Community Services
  • Turbans 4 Australia provides food and other immediate assistance.

    Contact details:

    Phone: 0432 017 000


    • Food Hampers
    • Fresh Food


    Turbans 4 Australia
  • Provides hampers with food staples for individuals and families in crises, as well as basic health, accommodation and employment support services.

    Requests for support should be registered online.

    Phone: 1300 849 278


    • $50/$100


    Hindu Council
  • Karabi Community and Development services provides free and low-cost food parcels for low-income earners.

    Contact to register for the services:

    Phone: 02 9631 6575



    • Weekly Wednesday Food Hampers
    Karabi Community and Development services
  • Hope connects provide food vouchers, food parcels and energy bill assistance to clients in need.

    To be eligible individuals must be the residents of Telopea, Dundas, Ermington, Rydalmere Oatlands and only specific streets for North Parramatta and Carlingford.

    Phone:  (02) 9638 7955


    • Material Aids
    • Food Parcels
    • Food Vouchers
    Hope Connect

Upcoming events