Our Approach to Community Engagement

Man points at colourful sticky notes on glass wall, collaborating with others

Community engagement, also known as public participation, is about involving people in decision making and is at the very core of local government democratic processes.

Community engagement provides Council with a better understanding of community views and values, and helps us to make more informed decisions.
We are committed to providing opportunities for everyone in the community to participate and ‘have a say’.

We encourage inclusive community participation and are committed to engaging with the community at key points in projects. This can be at the planning or project delivery stages, and also receiving ongoing feedback on the services we provide.

We are committed to providing engagement opportunities for all non-administrative projects. Some examples include our library services, skate parks, open spaces and reserves, roads maintenance, capital works projects, strategies and development applications.

City of Parramatta Community Engagement Strategy 2024-2028

The City of Parramatta Community Engagement Strategy 2024-2028 was adopted by Council in December 2024. The Strategy details how we engage with you, and how you can have a say on projects that matter to you. 

The Strategy incorporates the Community Participation Plan requirements under the Environmental Planning & Assessment Act 1979 (the EP&A Act) which states how and when we will engage with the community about planning functions like policy-making and assessment.  

The Consolidated Development Application Notification Requirements form an appendix to the Community Engagement Strategy 2024-2028. 

We are striving for a best-practice approach to engagement to help us to create more liveable communities, better public policy, and ensure people are at the core of what we do.

View the Community Engagement Strategy

IAP2 Members Logo Accessibility and Translations

Council is committed to making sure everyone can access the information they need in a format that is right for them. 

If you would like the Community Engagement Strategy or other engagement resources supplied in another language or format, please call 1300 617 058 and ask to speak with Council’s Community Engagement Team, or email participate@cityofparramatta.nsw.gov.au 

If you would like to speak to someone over the phone in another language, call TIS National on 131 450 for a free interpreting service. Let them know that you want to speak to the City of Parramatta Council and your chosen language, and they will connect you. 

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