Pension Rebates

A hand taking money out of a wallet

If you have recently received a letter requesting that you complete a new Pensioner rebate form, or need to submit a new application, and would like assistance or a hard copy application form sent to you, our customer service team are here to help.

Please call 1300 617 058 or 02 9806 5050 between 8.30am and 4.30pm Monday to Friday.

Apply Online

Eligible pension card holders may qualify for a rebate on your rates.

If you are a pensioner and are experiencing financial hardship, we encourage you to view Councils Debt Management and Hardship Assistance Policy and complete the online form or alternatively you can download the pdf version Hardship Relief Application Form(PDF, 197KB) for Council to review. Please contact us if we can be of any further assistance.

Who can get a rebate?

Holders of the following cards are eligible for the concession:

  • Holders of a Pensioner Concession Card (PCC)
  • Holders of a gold card embossed with ‘TPI’ (Totally Permanently Incapacitated)
  • Holders of a gold card embossed with ‘EDA’ (Extreme Disablement Adjustment)
  • War widow or widower or wholly dependent partner entitled to the Department of Veterans’ Affairs income support supplement.*

Holders of cards other than those listed above are not eligible for the concession.

*If you are a war widow or widower or wholly dependent partner but do not have a Pensioner Concession Card, contact the Department of Veterans’ Affairs to test your eligibility. Eligibility is determined by an income and assets test.

How much is the rebate?

Eligible ratepayers are entitled to receive up to:

  • $250 on ordinary rates and charges for domestic waste management services, and
  • an additional $100 if you have owned and resided at the property that you are claiming a rebate for at least five or more consecutive full financial years.

How can I apply?

Online

Complete the online application form

By email

Email your completed Pensioner concession rates rebate application(PDF, 576KB) to council@cityofparramatta.nsw.gov.au.

By post

Send your completed Pensioner concession rates rebate application to:
PO Box 32
Parramatta NSW 2124

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