We’re excited to launch the new City of Parramatta website. You may notice some sections are still being updated - thank you for your patience as we continue to improve. If you experience any issues, please contact Customer Service on 1300 617 058 (free call).
In order to claim a refund please complete an online refund form and attach a copy of your ticket or receipt. Refunds are only approved in cases where there is a malfunction of equipment, and this malfunction must be verified. Misplacing your entry ticket does not entitle you to a refund.
A claim needs to be made within 5 business days.
Submit a Refund Claim