Pay my Rates
There are now a variety of ways to pay your rates, including a flexible payment option through Payble to help link your rates payments to your income flows.
View the full list of payment options below.
Online Payments
Payble
You can now pay in full or choose flexible payment options that suit you. City of Parramatta now offers you flexibility with your arrangement and direct debit needs sending you SMS reminders and allowing you to nominated a bank account or credit card. Please note you will need a mobile number to set up this payment method. For more assistance see the Payble FAQs. Click on the link below to pay your rates online via Payble. Alternatively, you can make a payment via Online Services.
Pay your Rates Online
*Council is introducing a 1% surcharge fee on Visa and Mastercard payments as of 1 July 2025. Please note, AMEX and Diners will no longer be supported from 1 July 2025.
In person
Customer Service at PHIVE Building Opening Times are:
Monday to Thursday, 9am - 8pm
Friday to Sunday, 9am - 5pm
Payment can be made by cheque or EFTPOS. For cash transactions please visit Australia Post.
*Council is introducing a 1% surcharge fee on Visa and Mastercard payments as of 1 July 2025. Please note, AMEX and Diners will no longer be supported from 1 July 2025.
At Australia Post
Take your rates notice to any Australia Post outlet.
Payment can be made by cash, cheque or EFTPOS.
Phone Payments
Call 02 9770 3415, this is an interactive voice recognition (IVR) service where you respond to the prompts with:
- Customer Reference Number (This must be 8 characters, add a zero in the front if less than 8 characters)
- Credit card number, expiry date, and CVV number (last 3 digits on the back for a Visa and Mastercard)
-
Amount you wish to pay
Please record the receipt number issued.
*Council is introducing a 1% surcharge fee on Visa and Mastercard payments as of 1 July 2025. Please note, AMEX and Diners will no longer be supported from 1 July 2025.
BPAY
Contact your participating financial institution to make this payment from cheque, savings or credit card account.
Visa or MasterCard are the only credit cards accepted.
Biller Code: 5710
Reference: as per your rates notice
Pay by Post
Make your cheque payable to City of Parramatta Council and cross it 'Not negotiable'. Mail your payment to:
City of Parramatta Council
PO Box 32
Parramatta NSW 2124
Please do not staple the cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.
Centrepay
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.
You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.
Go to Centrepay