Rates FAQs

How do I receive my rates via email?

Register to receive your rates notice by email in three easy steps:

  1. Go to Registration page
  2. Enter in your details including email address.
  3. Check your email inbox and click the validation link.

Once completed future notices will be sent via email. For further information please click ‘Your Rates Online’. 

What are Council rates?

Council rates are a property tax and are a vital source of Council revenue.

Rates are used to provide essential infrastructure and services. This includes footpaths, resealing roads, and stormwater drainage as well as community facilities (parks, gardens, libraries, and pools).

How are rates calculated?

Properties are assigned a category and in some cases a sub-category for rating purposes and these are shown on your Rates Notice.

Rates are calculated on the land value of a property, which is determined by the NSW Valuer General. This is multiplied by an ‘adopted-rate-in-dollar’ which is determined by Council by taking the total amount of money to be raised in general rates and dividing it by the total value of all rateable properties.

What is the rate in the dollar of land value and the minimum rate for the 2024/25 financial year?

The 2024-2025 Adopted Rates in the dollar and Minimum Rates.

Category Rates in dollar  Minimum rates 
Residential 0.00110303 790.35
Business-General 0.00294351 558.56
Business-CBD 0.0081503 809.92 
Business-CBD-#2 0.01974971 N/A
Business-Institutional 0.00407788 809.92

What are the rating categories?

Council has categorised all rateable properties in accordance with Section 514 of the Local Government Act 1993 to be within one of the following rating categories.

  • Residential
  • Business
  • Industrial

Business subcategories

  • business CBD,
  •  business CBD #2


What if I don’t agree with my rating category?

If you don’t agree with the Council’s categorisation of your property, you can fill out the Application for change in rating category form.pdf(PDF, 63KB)  to request a review.

Application for change in rating category form(PDF, 63KB)

Can Council change my land valuation?

No. The NSW Valuer General is the statutory independent valuing authority in NSW.

The valuation process is something Council cannot influence.

What if I don’t agree with my land valuation?

Information about the NSW Valuer General’s valuation process and how to request a review is issued with the valuation notices.

Tel: 1800 110 038

Website

valuationenquiry@property.nsw.gov.au

What if I am experiencing financial hardship?

Council’s existing Rates Hardship Policy will be available to assist ratepayers who are eligible for assistance.

The Hardship Rate Relief Application is available to download from the Rating Forms section on this page.

Ratepayers can also apply to pay their rates flexibly via Payble, click here to find out more. If you have any difficulties processing this please email council@cityofparramatta.nsw.gov.au