Frequently Asked Questions

Live streaming is the transmission over the Internet of video of an event as it happens in real time.

Council meetings are livestreamed.

Watch the Council Meeting Livestream

Most modern laptop and desktop computers and phones enable you to watch the livestream.

To ensure the video plays smoothly, you will need a minimum connection speed of 450 KB/s for standard definition.

While streaming a video, you will use approximately 3.3 MB per minute (450 kbps).

In most cases, once a Council Meeting has concluded, the video will be available to watch online within five business days.

These will be available in the Council Meeting Livestream archive.

Business papers and minutes for council meeting can be found on Council's Business papers web page.

The request form is on the Public Participation at Meetings of Council page.

Council typically seeks feedback on a development application, for a set period, from adjoining or nearby neighbours.

Information on how to make a submission on a development application is available on Council's Submissions on Development Applications page. This page includes submission writing tips.

Information about a particular development application, including tracking its progress, is available Track an application page.

Information on the steps for lodging a development application is available at this page.

You may be able to get advice from a Duty Planner

There are now a variety of ways to pay your rates, including a flexible payment option through Payble to help link your rates payments to your income flows.

Find out more pay my rates page

Council’s existing Rates Hardship Policy(PDF, 116KB)  will be available to assist ratepayers who are eligible for assistance.

Find out more on this page.

Ratepayers can also apply to pay their rates flexibly via Payble, click here to find out more. 

Register to receive your rates notice by email in three easy steps:

1. Go to Registration page
2. Enter in your details including email address.
3. Check your email inbox and click the validation link.

Once completed future notices will be sent via email. For further information please click ‘Your Rates Online’. 

No. The NSW Valuer General is the statutory independent valuing authority in NSW.

The valuation process is something Council cannot influence.

Information about the NSW Valuer General’s valuation process and how to request a review is issued with the valuation notices.

Tel: 1800 110 038

Website

valuationenquiry@property.nsw.gov.au

The City of Parramatta has three types of bins - red-lidded garbage, yellow-lidded recycling and green-lidded Food and Garden Organics bins.

Learn more about collection days and weeks at this page.

Learn more about different bin types here.

Information about what you can, and can’t, put into your recycling bin is available at this page.

All City of Parramatta residents, who currently receive a Council domestic waste service, are eligible to access kerbside bulky waste clean-up collections.

These collections are a great opportunity to dispose of unwanted household items and garden materials.

Depending on your address, these collections are either:

• Pre-booked, up to four times in the one calendar year; or
• At scheduled times during the year.

Find out more Clean up page..

Make a Waste Collection Service Request at this page

Report illegal dumping under Waste Management at this page.

Make a Waste Collection Service Request at this page.

Information is available at this page.

Information is available at this page.

Information is available at this page.

Information for potential complainants, and owners, in relation to nuisance dogs, can be found at this page.

You can find these areas here.

No, Council does not pick up stray cats.

Council Rangers are not trained to handle these animals.

Please report the matter to WIRES Wildlife – 02 8977 3333.

Report a dead animal under Animal Management on this page.

Report a stray or roaming animal under Animal Management on this page.

You can submit a service request for a pothole to be inspected.

Council will investigate and determine what action needs to be completed.

Submit a repair a pothole request

You can submit a service request for a street sweeping inspection.

Council will investigate and determine what action needs to be completed.

Submit a repair a street sweeping request

Information on tree works approval processes on private land is available at this page.

Yes, you can lodge a service request for Council to inspect the tree and take action, if needed.

Submit a tree inspection request

Learn about the regulations for neighourhood noise, and how to make a complaint, at this page.

Find out more here.

Find out more here.

The majority of the City of Parramatta area has street lighting maintained by Endeavour Energy, but some areas are maintained by AusGrid. All issues should be reported to them respectively.

If you are unsure which organisation maintains the streetlights in your area, please speak with our Customer Contact Centre on 1300 617 058 to confirm.

You can find out more about joining on the membership page.

Membership is free and you'll need to provide identification (driver's licence or health card) to join.

If you are under 18, a parent or guardian is required to sign the form.

Go to the library membership

The Parramatta Heritage Centre houses the City Archives and the Local Studies Collection is where you can discover more about Parramatta's rich history.

While collections are non-lending, which means the resources can only be used in the Reading Room at the Centre, there are copying facilities available.

The Council Archivist and the Local Studies Librarian can provide information on the collections as well as assistance and advice.

Specific buildings and sites of heritage significance in the Parramatta Local Government Area are listed alphabetically by street and house number in the City of Parramatta Heritage Study.

The Teachers' Guide to Parramatta Heritage Sites is also a good start. Various published works about the history of individual buildings and houses in the area are also available.

Other library branches have a number of popular books on Parramatta's history which can be borrowed.

Car parking information can be found here.

Please find another parking meter to obtain a parking ticket or you will be fined for parking without a valid parking ticket.

You can if you live in the parking permit area.

To apply for a residential or visitor permit, you'll need the following details for eligible drivers and vehicles that will be using the permit:

• current NSW driver's licence. If you have an overseas driver's licence, you will need to bring a photo ID and two utility bills (instead of a single utility bill)
• current NSW vehicle registration. If you have a company vehicle you'll need written permission on company letterhead to use the vehicle
• one of the following documents:
  • recent utility bill
  • rental lease agreement
  • bank statements
  • phone bills/lease agreements
  • Pensioner or student concession card if applying for a concessional rate

View Resident Parking Permit information

Find out the regulations for unattended or abandoned vehicles here.

Use a service request to report the location, vehicle make, colour and registration details.

Submit an abandoned vehicle request

Find out the regulations for heavy or long vehicles here.

Use a service request to report the location, vehicle make, colour and registration details.

Submit an abandoned vehicle request

Parramatta CBD is easily accessible by train, bus, light rail and ferry.

The Parramatta transport interchange provides a gateway to Western Sydney by linking rail services with the Western Sydney Transitway Network, local buses and other transport services.

Parramatta also has a good cycling and walking network.

Yes, temporary food businesses at events need to be registered by Council.

Find out more here.

Yes, food trucks or vans must be registered by Council.

Find out more here.

If you have experienced, or have witnessed, an incident involving food safety or hygiene matters, we welcome your complaint to help us protect the wellbeing of all consumers.

Find out more here.

Find out more here.