Library Policies, Guidelines and FAQs

Library books on red shelves

Guidelines for using the Libraries

These guidelines have been established in accordance with the Library Act 1939 and NSW Library Regulation 2018 (NSW)

While attending the library, customers are expected to:

  1. always treat Council officers and other customers with respect and courtesy;
  2. treat Library facilities, equipment, and collections with due care;
  3. assist Council to understand their needs when seeking services;
  4. participate in programs and activities in a spirit of co-operation; and
  5. follow appropriate directions given by Council officers, including directions to leave the Library.

Customer Care Charter

The City of Parramatta’s Customer Care Charter explains Council’s commitment to delivering quality, accessible and responsive services. It sets out clear service standards and guiding principles to ensure all customers have a consistent and positive experience when interacting with Council.

View the Document

Child Safety

City of Parramatta Libraries are committed to safeguarding children’s wellbeing by adopting strategies and acting to put the interests of children first to keep them safe from harm.

Parents and guardians are responsible for their children’s behaviour, wellbeing, and care, including while using the Library’s services, facilities, Internet, and while attending programs. If Council becomes aware of any unaccompanied children that could be considered at risk in a public space or who become disruptive in their use of the Library, Council will attempt to contact parents or guardians in the first instance. Library workers also have duty to report potentially at-risk children to appropriate authorities.

Smoking

Smoking and vaping are not permitted in the library.

Food and Drink

Hot Food must be consumed outside the library.

Food snacks and non-alcoholic drinks in spill-proof or covered containers may be consumed within the library, except:

  • when using library equipment (e.g. computers, printers, and audio-visual equipment); or
  • when using the Local Studies Collection.

Your right to Privacy

Application for library membership requires you to provide personal information.

Any personal information provided by you will be used by Council or its agents to process this application.

The provision of this information is voluntary, however, if you do not provide the information Council will be unable to process your application.

Once collected by Council, the information can be accessed by you and may also be available to third parties in accordance with Council’s Access to Information Policy.

Frequently asked Questions

Library Opening Hours

Carlingford Library

Monday - Tuesday: 9.30am - 5pm

Wednesday: 9.30am - 8pm

Thursday - Friday: 9.30am - 5pm

Saturday: 9.30am - 12pm

Sunday: Closed

Constitution Hill Library

Monday - Wednesday: 9.30am - 5pm 

Thursday: 9.30am - 8pm

Friday - Saturday: 9.30am - 5pm

Sunday: Closed

Dundas Library

Monday: 9.30am - 5pm 

Tuesday: 9.30am - 8pm

Wednesday - Friday: 9.30am - 5pm

Saturday: 9.30am - 12pm

Sunday: Closed

Epping Library

Monday: 9.30am - 5pm 

Tuesday - Thursday: 9.30am - 8pm

Friday - Saturday: 9.30am - 5pm

Sunday: 2pm - 5pm

Ermington Library

Monday - Tuesday: 9.30am - 5pm

Wednesday: 9.30am - 8pm

Thursday - Friday: 9.30am - 5pm

Saturday: 9.30am - 12pm

Sunday: Closed 

Parramatta Library

Monday - Thursday: 9.30am - 8pm 

Friday - Sunday: 9.30am - 5pm

Wentworth Point Community Centre and Library 

Monday: 9.30am - 5pm

Tuesday - Thursday: 9.30am - 8pm

Friday - Saturday: 9.30am - 5pm 

Sunday: 2pm - 5pm

Library Contact Numbers

Carlingford Library: 9806 5850

Constitution Hill Library : 9806 5500

Dundas Library: 9806 5960

Epping Library: 9806 5843

Ermington Library : 9806 5869

Parramatta Library: 9806 5159

Wentworth Point Library : 9806 8600

What services are available?

City of Parramatta Libraries offer a vibrant and inclusive range of services designed to support lifelong learning, community engagement, and digital access across multiple branches.

You will be able to browse the shelves for your reading choices, explore our online library, ask staff for information and reference queries, attend free events and programs for all ages and use the public PCs and printing services. We also offer a Justice of the Peace Service and Home Library Service.

Computers and other technologies

Customers will be able to book a 90 minute session on a computer, limited to one session per person per day. Only one person is allowed to use a computer at a time.

Pre book your computer session click here.

Printers and photocopiers are available for use. You can send your document remotely via this link.

Check out this step by step guide on how to print a document remotely. Click here

Otherwise, you can bring your USB to print any documents via the tech kiosk.

Charges apply for printing and photocopying.

Payment is cashless via Tap & Go EFTPOS only.

You’ll need your current membership card to access the above services. If you’re not a member, you can register online to get an eCard number.

Can I reserve items & request Inter-Library Loans?

You can reserve up to ten items on each membership card via parra.city/search or call a branch library or in person. 

After receiving notification, please collect your items during opening hours before the expiry date. You will need your library card in order to collect your loan from the library. Self-check machines are available at all branch libraries.

With your eCard number please bring a form of identification with your name and current address. So you’ll be fully registered on site and get a library membership card.

Inter library loans are now available and please fill in this request form. 

How I can be a library member?

You can join your local library online.

Once you’ve signed up, you can borrow eBooks, eAudio, and reserve up to ten physical items using your eCard membership number.

When you visit a library branch, please bring the eCard number with a valid identification with your name and current address (e.g. driver’s licence). We can then complete your registration and give you a membership card.

If you'd like to retrieve or check your library card details please click my account on the top right corner of https://parra.city/search page. You can change your password online or call 9806 5159.

Can I browse library collections?

Yes, you can. Please be mindful of social distancing in the book aisles and follow the direction of staff at all times. All lending collections are available for browsing and borrowing.

Physical newspapers are available. You can also access digital newspapers and magazines from around the world in different languages from home via: online newspaper PressReader

Can I use study tables?

Yes. Bookings are not required.

Can we expect face to face library programs?

Both face to face and online events and programmes are provided.

Learn more

Do you provide a Justice of Peace Service?

The Justice of the Peace Service is available at libraries. Click here for details.

Visit the NSW JP website

Can I book a meeting room at Parramatta?

Meeting rooms are unavailable at this stage. 

Further Information

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