Benefits of your library card(Back to top)
A Membership card allows you to connect, participate and learn, both in the libraries and online.
As a member you can
- Borrow up to 40 physical items and 20 ebooks/eAudio including books, DVDs, talking books, magazines for three weeks.
- Reserve up to 10 physical items plus 10 ebooks/eAudio.
- Request inter library loans if we do not have item in our libraries.
- Access online library 24/07, which has a great range of digital subscriptions that we purchase annually. These online resources include encyclopaedias, such as Britannica, World Book. It also includes relevant journals for students, games to improve early literacy and numeracy, movies and other most reliable and authenticity of resources for everyone.
- Access eMagazines, PressReader, a single source for more than 60 languages of newspapers and magazines from around the world.
- Suggest the purchase of new items for the library. If we buy the items, they will be placed in the reservation queue when they become available.
- Login into Book House selection site to vote the books that you would like to see them in our libraries.
- Request Parra Reads Match, the personalised reading recommendations, directly from
- Readers Advisory librarians.
- Join a child to 1000 Books Before School program to encourages early childhood reading from birth.
- Participate member only competitions for your chance to win a prize.
- Free access to computers, tablets and scanners. You can also use your library card to top up money for printing.
- Direct print from your home by logging into the web print site easily.
- Home Library service if you are eligible.
How to join the Library(Back to top)
Library membership is free for everyone who resides in NSW. We just need to see valid identification, with your name and current address on it, such as a driver’s licence, utility bill, rental lease, or an official letter from a government body.
You can join your child/children who is under 18 years of age, by showing their medicare card which shows a relationship with you. A parent/guardian/carer’s signature is mandate.
Fill in the online form and complete the registration when you visit a library branch within 6 weeks, or visit one of City of Parramatta libraries with a valid NSW residential identification.
How many items can you borrow(Back to top)
We have a wide range of print and digital resources that are available for loan. These resources cover various subjects for both leisure and learning, which are suitable for all members of the community, regardless of age.
You can borrow 40 items for 3 weeks. You can renew your items once, on or before the due date, unless others have requested them.
You can also borrow an iPad from the Library for three weeks from 20 November 2023.
Reservations(Back to top)
Reservations are free. You can reserve up to 10 physical items plus 10 ebooks/eAudio items either through the Online Library Catalogue or with the assistance of library staff.
You can select the library that you would like to collect the items. You will be notified once your items are ready for collection.
Inter-library loans(Back to top)
Inter library loans is a document delivery system, which enables you to get a chance to access, items that not in our collection.
There is a limit of three inter-library loans per person at any time, with a small fee charged for each request. Submit your request with this request form.
You will be notified availability of your request and of the process for collecting.
You can also request a bulk loan from the State Library of NSW for languages that are not available at our libraries by fill in the same form.
Returns(Back to top)
The due date of your items can be viewed online through My account or on the printed loans slip.
Return chutes are available 24/7 at all City of Parramatta Libraries. Only items borrowed within the City of Parramatta Libraries can be returned.
If you have overdue items on your card you will not be able to use library services until all items are returned or renewed.
If you are unable to return overdue items due to unforeseen circumstances, you can contact library staff for assistance.
Do not return iPad through the returning chute. You’ll need to hand it back to a library staff member.
Responsibility for children(Back to top)
Parents and guardians are responsible for their children's behaviour, well-being, and care, including while using the Library's services, facilities, Internet, and while attending programs. If Council becomes aware of any unaccompanied children that could be considered at risk in a public space or who become disruptive in their use of the Library, Council will attempt to contact parents or guardians in the first instance. Library workers also have a duty to report potentially at risk children to appropriate authorities.
Lost or stolen cards(Back to top)
If your card is lost or stolen, please contact the Library immediately, so we can stop any misuse of your card. A replacement card can be obtained for a small fee when you visit the library, with a valid identification.
Expired card(Back to top)
A library card expires every two years. During this period we expect you to tell us any changes of your name or/and your address or/and email address. We email out a reminder before the expiry date, to remind you to renew your card. You can renew your library card in one of our branches by visiting in person with a valid identification.
If you cannot log into your account, please contact the library for assistance.
Your right to privacy(Back to top)
Application for Library membership requires you to provide personal information.
To process this application, City of Parramatta or its agents will use the personal information provided by you. The provision of this information is voluntary; however, without it your application will not be approved.
Once you have provided your information to City of Parramatta you can access the information and it may also be available to third parties in accordance with City of Parramatta's Access to Information Policy.