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Policies and Guidelines

Guidelines for using the libraries

These guidelines have been established in accordance with the Library Act 1939 and NSW Library Regulation 2018 to ensure that:

  • library users and library staff are provided with a safe and comfortable environment
  • library users and staff have materials and facilities in good condition. Guidelines have been established in accordance with the Library Act 1939 and NSW Library Regulation 2018.


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Any conduct that disturbs library users, staff or stops others from using the library or library material is unacceptable. Such behaviour includes:

  • conversation or noise that is above an acceptable noise level and is disturbing to other library users
  • being under the influence of drugs and/or alcohol
  • loud and disruptive behaviour such as running and shouting
  • Personal audio equipment played at levels that can be heard by others
  • offensive language including swearing
  • harassment, either verbal or physical, e.g. initiating unwanted conversations, impeding access within or outside the building, etc
  • fighting
  • offensive language including swearing

Keeping children safe in City of Parramatta Libraries  

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Our commitment to you: Your local City of Parramatta Libraries are a place where children and young people can learn, share and grow. We aim to create a welcoming, safe and friendly environment where they can access library facilities and programs.

The safety of children and young people visiting our libraries is paramount.

City of Parramatta requires that all children within our libraries are supervised by a responsible adult at all times.

Parents/guardians/carers are responsible for their child’s use of the internet and other online resources on either the library’s computers or while using the parent/guardian/child’s personal devices in line with the State Library’s Children’s Policy Guidelines and applicable Council policies.

The Library is not responsible for supervising any unattended children. Should a child 10 years old or under be left unsupervised we will contact their caregiver immediately. In addition to this, we will contact the caregiver of any minor under the age of 16 if there are concerns for the minor’s wellbeing.

Children left unattended in the Library, may be classed as a child or young person at risk of harm under the Children and Young Persons (Care and Protection) Act 1998. Instances of a child being left unattended may be reported to relevant authorities.

eSmart - Computer use in the library

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You must abide by the library's eSmart Policy when using the library technology equipment and facilities. Failure to comply with any of the policies and conditions of use may result in loss of of use the library technology facilities.

Parramatta City Library electronic media (desktop computers, laptops, tablets, eReaders, data projectors, WiFi) and facilities cannot be used for knowingly transmitting, retrieving, or storing any communication that may include, but not limited, to:

  • discriminatory or harassing material
  • obscene, sexually explicit or pornographic material
  • defamatory or threatening material
  • any activity in violation of any license governing the use of software
  • engaging in any illegal activities that are contrary to Australian law and City of Parramatta Libraries’ policy or conditions of use

Failure to comply with any of the policies and conditions of use set by City of Parramatta Libraries may result in loss of privileges to use the library technology facilities.

City of Parramatta Libraries are not responsible for the loss or corruption of a library user's data and information whilst they are using Library technology. City of Parramatta Libraries are not responsible for a library user losing their PC booking if they are late for their booking.

Download the eSmart Policy


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Smoking is not permitted in the library.

Food and drink

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You are encouraged to consume food and drink outside the library and bottled water only is acceptable in the library.

Mobile phones

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Mobile phones may not be used in designated study areas.

When using mobile phones elsewhere in the library, please consider others and keep conversations short and to a minimum.

If your conversation is loud, offensive or disturbing other library patrons, staff may ask you to end the call or take it outside.

Library furnishings, equipment and materials

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Library furnishings, equipment and materials must be used with care and in a manner appropriate to their intended function.

Library staff reserves the right to limit the number of people who may sit together, this includes group study.

Seating is limited to the number of chairs provided at each location.

Furniture may not be moved without permission of the library staff.

Permission requirements

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Permission is required for the following:

  • asking library users to take part in surveys or sign petitions
  • taking of photographs in the library

Personal belongings

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Please do not leave any personal property such as bags, wallets, mobile phones unattended in the Library. Personal property should be kept on your persons at all times.

Library member responsibilities

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Responsibilities as a library member are to:

  • take care of all items which you have borrowed including not writing in Library workbooks
  • return all items by their due date
  • pay for any lost, stolen or damaged items that have been issued on your card
  • ensure that no one else uses your card without your permission
  • behave in an appropriate manner while you are in the Library
  • be responsible for any items borrowed on your card

Your right to privacy

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Application for library membership requires you to provide personal information.

Any personal information provided by you will be used by Council or its agents to process this application.

The provision of this information is voluntary, however, if you do not provide the information Council will be unable to process your application.

Once collected by Council, the information can be accessed by you and may also be available to third parties in accordance with Council’s Access to Information Policy.

Refusal to follow guidelines

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Refusal to follow these guidelines will result in a warning

Failure to respond to this warning will result in the person being requested to immediately leave the library for the remainder of the day or evening.

Extreme cases

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In extreme cases no warning will be given

You will need to show a current library card or some form of identification when requested by library staff.

If there are repeated disruptions or behaviour outside the guidelines you will have you library privileges stopped or restricted.

If you are under 18, a letter may be sent to your parents, guardians or school.