FAQs on payments, invoicing and disputes

Got a question about getting paid by Council? You’re not alone. 

Here are answers to some of the most common questions businesses ask about payments, invoicing and resolving issues. 

When will I get paid?

Council’s standard payment terms are 30 days from the date of a valid tax invoice, unless otherwise agreed in your contract or purchase order. 

What should I include in my invoice?

To avoid delays, make sure your invoice includes: 

  • Your business name and ABN 
  • Invoice number and date 
  • Council purchase order number (if applicable) 
  • Detailed description of goods or service provided 
  • Total amount (including GST if applicable) 
  • Bank account details for payment 

Where do I send my invoice?

Invoices should be emailed to: accountspayable@cityofparramatta.nsw.gov.au 

What if my invoice is rejected?

If your invoice is missing information or doesn’t match the purchase order, it may be returned for correction. You’ll receive an email explaining what needs to be fixed.  

What if there’s a dispute?

If there’s a disagreement about payment, delivery or service quality, contact the Council officer listed on your purchase order or contract. Most issues can be resolved quickly through direct communication. 

For formal disputes, Council follows its Procurement and Contract Management Policy, which includes escalation pathways. 

Who can I contact for help? 

If you have general payment and invoicing queries, please email APQueries@cityofparramatta.nsw.gov.au or call 9806 5050.

For contract-specific issues, reach out to your Council contact officer. 

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