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From Tuesday 1 December, City of Parramatta Council will extend opening hours of its Customer Contact Centre to 9am – 5pm Monday to Friday, in line with COVID-19 guidelines.
In an effort to minimise physical contact and protect customers and staff, the number of visitors will be restricted.
Need help?
You can contact the City of Parramatta in a number of ways to find all the answers you need.
Before you contact us check the frequently asked questions (FAQs) for answers to our most popular questions.
| Contact option | Details and availability |
|---|---|
| In person | Monday to Friday: 9am to 5pm Weekends: Closed Ground Floor – Customer Contact Centre 126 Church Street Parramatta |
| Online | Email: council@cityofparramatta.nsw.gov.au Access key Council services in one place at Online Services Portal Use our Chat services or Leave us a message |
| Phone | General enquiries: 1300 617 058 or 02 9806 5050 Monday to Friday: 8:30am to 4:30pm Calls received outside of our business hours will give you the option to arrange a call back during our business hours or speak with our after hours messaging service. |
| Post | City of Parramatta PO Box 32 Parramatta NSW 2124 |
| Justice of the Peace (JP) Service | JP services are currently unavailable at any library branch for the duration of the COVID-19 shutdown. Further information will be made available here once services start to return to normal. |
| The Lord Mayor | Email: lordmayor@cityofparramatta.nsw.gov.au Alternatively, you can complete this form to make a submission to the Lord Mayor via the website. |
| Media Enquiries | Email: media@cityofparramatta.nsw.gov.au Media on-call number (for media enquiries only): 02 9806 5965 |
| Relay service | If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 to the relay officer. |
| Translating & Interpreting Service | For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058 or 02 9806 5050. |