From Tuesday 1 December, City of Parramatta Council will extend opening hours of its Customer Contact Centre to 9am – 5pm Monday to Friday, in line with COVID-19 guidelines.
In an effort to minimise physical contact and protect customers and staff, the number of visitors will be restricted.
You can contact the City of Parramatta in a number of ways to find all the answers you need.
Before you contact us check the frequently asked questions (FAQs) for answers to our most popular questions.
|Contact option||Details and availability|
|In person||Monday to Friday: 9am to 5pm
Ground Floor – Customer Contact Centre
126 Church Street
Access key Council services in one place at Online Services Portal
Use our Chat services or Leave us a message
|Phone||General enquiries: 1300 617 058 or 02 9806 5050
Monday to Friday: 8:30am to 4:30pm
Calls received outside of our business hours will give you the option to arrange a call back during our business hours or speak with our after hours messaging service.
|Post||City of Parramatta
PO Box 32
Parramatta NSW 2124
|Justice of the Peace (JP) Service||JP services are currently unavailable at any library branch for the duration of the COVID-19 shutdown. Further information will be made available here once services start to return to normal.|
|The Lord Mayor||Email: firstname.lastname@example.org
Alternatively, you can complete this form to make a submission to the Lord Mayor via the website.
|Media Enquiries||Email: email@example.com
Media on-call number (for media enquiries only): 02 9806 5965
|Relay service||If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 to the relay officer.|
|Translating & Interpreting Service||For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058 or 02 9806 5050.|