Contact Us

We're here to help.  While there are a number of ways to get in touch, requests made online go directly to the right team for a faster response.

For answers to common questions check our Frequently Asked Questions (FAQs) or ask our Chatbot River  located at the bottom‑right corner of your browser.

Make a Payment

Pay your Rates › Pay a Parking Fine › Make a Debtors Payment › Other Payments ›

Bins & Household Waste

Report a missed collection › Report a stolen bin › Report a damaged bin › Other waste requests ›

Public Spaces

Report illegally dumped rubbish › Request removal of litter › Maintenance of parks and assets › Other public area requests ›

Parking & Roads

Report illegal parking › Report an unattended vehicle › Report pothole or damaged road › Other road & traffic requests ›

Development & Building

Report prohibited activity › Unauthorised building work or use › Dangerous or dilapidated building › Other building related requests ›

Tree Maintenance

Tree maintenance on Council land › Report a fallen tree or branch › Dangerous trees on private land › Other tree management requests ›

Other ways to Contact Us

General Enquiries

If there is no online option for your request, please submit a general enquiry. 

Email: council@cityofparramatta.nsw.gov.au. Please note, emails sent to our general inbox may experience longer processing times. 

Phone

Phone: 1300 617 058 
Calling from Overseas: +61 2 9806 5050 

Opening Hours: Monday to Friday: 8:30am - 4:30pm

Urgent after-hours Assistance: For urgent or hazardous situations please call 1300 617 058. Your call will be transferred to our after-hours service.

For emergencies: Please call 000.

National Relay Service: If you are deaf or find it hard to hear or speak on the phone contact the National Relay Service and provide Council’s contact number 1300 617 058.

Translating and interpreter services: Please call 13 14 50 and ask the interpreter to contact Council on 1300 617 058.

In Person

Address: PHIVE, 5 Parramatta Square, Parramatta
Opening Hours:
Monday to Thursday: 9 am - 8 pm
Friday to Sunday: 9 am - 5 pm

Post

City of Parramatta
PO Box 32
Parramatta NSW 2124

Corporate Meetings

Address: 9 Wentworth St, Parramatta
Opening Hours: Monday to Friday: 8.30am - 4.30pm 

Media Enquiries

Email: media@cityofparramatta.nsw.gov.au
Media on-call number (for media enquiries only): 02 9806 5965

Justice of the Peace (JP) Service

NSW Justices of the Peace (JP) volunteer their services at our libraries. As this service is performed by volunteers we encourage you to contact the library branch before visiting with your documents to ensure that the JP is available.

View the JP Calendar