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Smart City

Smart City and Innovation Strategy 2024 – 2033

The Smart City and Innovation Strategy is a 10-year strategy that sets Council’s vision for a vibrant, sustainable, and connected Parramatta.

Through collaborating with partners, we’ll create a culture of exploration where Parramatta will be a centre of innovation that allows people to connect and share ideas.

We champion the local innovation ecosystem and utilise data to make decisions about how we can improve our City. We’ll invest in cutting-edge technology to improve how people live, work and play here in Parramatta. 

This Strategy supersedes Council’s Smart City Masterplan 2015.


View the Smart City and Innovation Strategy here

What is a smart city?

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Smart cities are cities which use data, technology, novel ideas, and collaboration to solve problems. The world is facing unprecedented challenges including climate change, population growth, and health outbreaks such as the COVID-19 pandemic. In our changing world, it is vital that our approach to planning and managing our City is efficient, effective and adaptable.

Our vision for Parramatta is a thriving hub where people connect, collaborate, and exchange ideas. Building on the long-term vision established in our Community Strategic Plan 2018-2038 (CSP) and through consultation with the community and stakeholders, the draft Smart City and Innovation Strategy outlines our plan to make this vision a reality.

Cities that embrace smart and innovative solutions can see improved outcomes in areas such as sustainability, economic growth, and quality of life for residents, workers and visitors. For example, cities that use smart grid technology have shown reductions in energy consumption, and cities that implement smart public transportation systems have less congestion and better air quality.

Delivering our smart city

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Council is responsible for directly delivering smart city programs, for working with partners like the NSW Government to co-deliver programs, and for advocating to other organisations to support our smart city vision.

We are guided by our Smart City Advisory Committee who provide independent advice on our smart city planning. The Committee is made up of the Lord Mayor (Chair) and five smart city experts.

Council is also a signatory of the NSW Smart Places Customer Charter, which guides our community-first principle to ensure that our city is built for people and designed with people.


Read more about the NSW Smart Places Customer Charter here


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