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You can contact the City of Parramatta in a number of ways to find all the answers you need.
Before you contact us check the frequently asked questions (FAQs) for answers to our most popular questions.
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Access key Council services in one place at Online Services Portal
Online chat services - Our Chatbot River can help answer your questions. You can use River by clicking or tapping the green circle with the blue icon at the bottom right corner of the screen.or
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In Person Enquiries
Parramatta PHIVE – 1300 055 055
5 Parramatta Square, Parramatta
Monday - Thursday, 9:00am – 8:00pm
Friday - Sunday, 9:00am – 5:00pm
Corporate Meetings
Corporate Administration Building - 1300 617 058
9 Wentworth St, Parramatta
Monday - Friday, 8.30am - 4.30pmThe City of Parramatta is trialling the rollout of a mobile customer service stand in Epping on the following dates:
- Friday 21 March 2025 (10am - 3pm) at Boronia Grove Community Centre
- Wednesday 30 April 2025 (10am - 3pm) at Epping Library
- Thursday 22 May 2025 (10am - 3pm) at Boronia Grove Community Centre
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General enquiries: 1300 617 058 or 02 9806 5050
Monday to Friday: 8:30am to 4:30pmIf you call is in relation to an urgent after-hours Council request such as enquiries that require urgent attention of the after-hours ranger, your call will be redirected to our after-hours service.
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City of Parramatta
PO Box 32
Parramatta NSW 2124 -
NSW Justices of the Peace (JP) volunteer their services at our libraries. As this service is performed by volunteers we encourage you to contact the library branch before visiting with your documents to ensure that the JP is available.
View the JP Calendar -
Email: lordmayor@cityofparramatta.nsw.gov.au
Alternatively, you can complete this form to make a submission to the Lord Mayor via the website. -
Email: media@cityofparramatta.nsw.gov.au
Media on-call number (for media enquiries only): 02 9806 5965 -
If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 to the relay officer.
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For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058 or 02 9806 5050.
