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Customer Service Centre

Due to the increase in COVID-19 cases and other illnesses within our community, we have a number of staff shortages across our team. If you need to submit a request, please do so with the instructions below. If you are waiting for a response, please bear with us during this time as we aim to get back to you as soon as we can. We thank you for your patience and understanding during this time.

Need help?

You can contact the City of Parramatta in a number of ways to find all the answers you need.

Before you contact us check the frequently asked questions (FAQs) for answers to our most popular questions.

Contact option Details and availability
Online Email:
Access key Council services in one place at Online Services Portal
Use our Chat services or Leave us a message
Online chat service Our Chatbot River can help answer your questions. You can use River by clicking or tapping the green circle with the blue icon at the bottom right corner of the screen.
In person Monday to Friday: 8.30am - 4.30pm
Weekends: Closed

Ground Floor – Customer Contact Centre
126 Church St
Parramatta NSW 2150
Phone General enquiries: 1300 617 058 or 02 9806 5050
Monday to Friday: 8:30am to 4:30pm

Calls received outside of our business hours will give you the option to arrange a call back during our business hours or speak with our after hours messaging service.
Post City of Parramatta
PO Box 32
Parramatta NSW 2124
Justice of the Peace (JP) Service NSW Justices of the Peace (JP) volunteer their services at our libraries. As this service is performed by volunteers we encourage you to contact the library branch before visiting with your documents to ensure that the JP is available.

View the JP Calendar
The Lord Mayor Email:
Alternatively, you can complete this form to make a submission to the Lord Mayor via the website.
Media Enquiries Email:
Media on-call number (for media enquiries only): 02 9806 5965
Relay service If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 to the relay officer.
Translating & Interpreting Service For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058 or 02 9806 5050.