From July 2022, our Customer Service Centre will be moving to PHIVE (5 Parramatta Square). Council will no longer be able to accept cash payments in the new location. Further details on where cash payments are accepted below.
Late rates payments and payment arrangements due to COVID-19
We recognise that the coronavirus (COVID-19) pandemic will cause financial hardship for members of the community. If you are experiencing financial hardship, please submit a payment arrangement request.
Your rates(Back to top)
Rates are used to provide essential infrastructure and services. If you own a home or business property you will pay rates to Council, unless your property (a church, school or hospital, for example) is exempt from rates. These rates are determined in accordance with the provisions of the Local Government Act 1993.
Fees and charges are incurred for all chargeable services, requests, applications, approvals, licences, hire bookings and memberships. Fees and charges are determined by Council each year and contribute towards helping us provide essential services and facilities for the City of Parramatta.
Your rates contribute to the building of new facilities, improving infrastructure and protecting the environment in the City of Parramatta through:
- waste collection, recycling and street cleaning
- local roads, guttering, signage and drainage maintenance
- cycleways, pools, golf and tennis courts
- 269 parks, playgrounds, gardens, 32 sports fields and 52 nature reserves
- 6 libraries, childcare centres, range of community services for the elderly and youth, and neighbourhood safety projects
- community festivals, arts and cultural assistance, Parramatta Riverside Theatres, heritage and visitor information centres
- town planning, landscaping, development applications, building inspections and construction certificates.
How to pay your rates (Back to top)
There are different ways to pay your rates:
At the City of Parramatta office, Monday to Friday 9am to 5pm.
126 Church Street, Parramatta NSW 2150
From July 2022, our Customer Service Centre will be moving to PHIVE (5 Parramatta Square). Council will no longer be able to accept cash payments in this new location.
Take your rates notice to any Australia Post outlet.
Payment can be made by cash, cheque or EFTPOS.
Call 9770 3415, this is an interactive voice recognition (IVR) service where you respond to the prompts with:
Customer Reference Number (This must be 8 characters, add a zero in the front if less than 8 characters)
Credit card number, expiry date, and CVV number (last 3 digits on the back for a Visa and Mastercard) or Amex CID (4 digits on front of the card)
Amount you wish to pay
Please record the receipt number issued.
Please call City of Parramatta Council on 9806 5441
Direct debit request form
Complete the direct debit form and post it to:
City of Parramatta Council
PO Box 32
Parramatta NSW 2124
Please note: A separate application form is required for each rate account you wish to pay by direct debit.Download the direct debit request form
Contact your participating financial institution to make this payment from cheque, savings or credit card account.
Visa or MasterCard are the only credit cards accepted.
Biller Code: 5710
Reference: as per your rates notice
Make your cheque payable to City of Parramatta Council and cross it 'Not negotiable'. Mail your payment to:
City of Parramatta Council
PO Box 32
Parramatta NSW 2124
Please do not staple the cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.
MyPost Digital Mailbox is no longer available.
Please register for BPAY view via your internet banking.
The Environmental Planning and Assessment Regulation 2021 (2021 EP&A Regulation) will commence on 1 March 2022 and replace the 2000 Regulation. Fees and charges set out under “Part 13 Fees” will be applicable effective 01 March 2022 and will replace the fees set in the schedule of fees and charges 2021-22.
Frequently Asked Questions (Back to top)
Council rates are a property tax and are a vital source of Council revenue.
Rates are used to provide essential infrastructure and services. This includes footpaths, resealing roads, and stormwater drainage as well as community facilities (parks, gardens, libraries, and pools).
Properties are assigned a category and in some cases a sub-category for rating purposes and these are shown on your Rates Notice.
Rates are calculated on the land value of a property, which is determined by the NSW Valuer General who issues a Notice of Valuation every 3 years. This is multiplied by an ‘adopted-rate-in- dollar’ which is determined by Council by taking the total amount of money to be raised in general rates and dividing it by the total value of all rateable properties.
The 2021/22 Adopted Rates in the dollar (and minimums)…
Category Rates in dollar Minimum rates
The Council has categorised all rateable properties in accordance with s514 of the LG Act 1993 to be within one of the following rating categories.
- business CBD,
- business CBD #2
The NSW Valuer General is the statutory independent valuing authority in NSW. The the valuation process is something the Council cannot influence.
The COVID-19 pandemic in 2020 has changed the way people perform transactions. There has been a reduction in cash and cheque payments across all council facilities.
Cashless transactions will provide safer ways to conduct business. Cashless transactions will improve hygiene and improve security; furthermore, this will create operational efficiencies, which allow resources to be focused on other Council services which benefit our community.
If you wish to pay by cash or cheque or do not have access to technology, payment of Rates can be made at any Australia Post outlet. You can set up a direct debit for rates payments and other council services.
PHIVE will be open 7 days a week if you wish to make a cashless payment.
Yes, it is. Any organisation can set the terms of payment for services provided; this includes declining payment requests by cash or cheques at Council facilities.
If you wish to pay by cash or cheque payments can still be used for the payment of Rates at any Australia Post outlet.
PHIVE is located at 5 Parramatta Square, which is a five-minute walk from the transport interchange. There is also parking available onsite.
- Public carpark operation 24hrs a day 7 days a week
- Discovery Space - Offering cultural displays and events
- Customer Service with self-serve kiosks
- Parramatta Library spread over two levels
- Cultural Heritage information
- Bookable Meeting rooms
- Council Chambers