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Rates, Fees and Charges

Late rates payments and payment arrangements due to COVID-19

We recognise that the coronavirus (COVID-19) pandemic will cause financial hardship for members of the community. If you are experiencing financial hardship, please submit a payment arrangement or rates deferral request or contact the Rates Department 9806 5426.


Your rates

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Rates are used to provide essential infrastructure and services. If you own a home or business property you will pay rates to Council, unless your property (a church, school or hospital, for example) is exempt from rates. These rates are determined in accordance with the provisions of the Local Government Act 1993.

Fees and charges are incurred for all chargeable services, requests, applications, approvals, licences, hire bookings and memberships. Fees and charges are determined by Council each year and contribute towards helping us provide essential services and facilities for the City of Parramatta.

Your rates contribute to the building of new facilities, improving infrastructure and protecting the environment in the City of Parramatta through:

  • waste collection, recycling and street cleaning
  • local roads, guttering, signage and drainage maintenance
  • cycleways, pools, golf and tennis courts
  • 269 parks, playgrounds, gardens, 32 sports fields and 52 nature reserves
  • 6 libraries, childcare centres, range of community services for the elderly and youth, and neighbourhood safety projects
  • community festivals, arts and cultural assistance, Parramatta Riverside Theatres, heritage and visitor information centres
  • town planning, landscaping, development applications, building inspections and construction certificates.

How to pay your rates

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There are different ways to pay your rates:

In person

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At the City of Parramatta office, Monday to Friday 9am to 5pm

126 Church Street, Parramatta NSW 2150

At Australia Post

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Take your rates notice to any Australia Post outlet.

Payment can be made by cash, cheque or EFTPOS.

Phone payments

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Call 9770 3415, this is an interactive voice recognition (IVR) service where you respond to the prompts with:

  1. Customer Reference Number (This must be 8 characters, add a zero in the front if less than 8 characters)

  2. Credit card number, expiry date, and CVV number (last 3 digits on the back for a Visa and Mastercard) or Amex CID (4 digits on front of the card)

  3. Amount you wish to pay

Please record the receipt number issued.

Direct debit

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Please call City of Parramatta Council on 9806 5441

Direct debit request form

Complete the direct debit form and post it to:

City of Parramatta Council
Rates Department
PO Box 32
Parramatta NSW 2124

Please note: A separate application form is required for each rate account you wish to pay by direct debit.

Contact your participating financial institution to make this payment from cheque, savings or credit card account.

Visa or MasterCard are the only credit cards accepted.

Biller Code: 5710
Reference: as per your rates notice

Pay by post

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Make your cheque payable to City of Parramatta Council and cross it 'Not negotiable'. Mail your payment to:

City of Parramatta Council
PO Box 32
Parramatta NSW 2124

Please do not staple the cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.


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To pay your rates directly from your Centrelink account please visit Centrelink.

MyPost Digital Mailbox

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MyPost Digital Mailbox is no longer available.

Please register for BPAY view via your internet banking.

Fees and charges

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Fees and charges are determined by local councils annually.