Was this page helpful
to you?

Customer Contact Centre

A view of the Customer Contact Centre with clients sitting down in chairs
From Monday 1 June, Council’s Customer Contact Centre over-the-counter service will reopen its doors to the public from 9am to 3pm weekdays.

Additional health and safety measures are being put in place to protect staff and customers. Where possible customers are encouraged to continue to use Council’s online and phone services (1300 617 058). For more information click here.

Need help?

You can contact the City of Parramatta in a number of ways to find all the answers you need.
Before you contact us check the FAQs for answers to our most popular questions.

Contact Options
Details & Availability

In Person                

Monday to Friday: 9:00am - 3:00pm
Weekends: Closed

Ground Floor - Customer Contact Centre
126 Church Street
Parramatta NSW 2150


Email: council@cityofparramatta.nsw.gov.au
Access key Council services in one place - Online Services Portal
Use our Chat Services in the corner of the page or Leave us a Message


General Enquiries: 1300 617 058
Monday to Friday: 8:30am - 4:30pm

Calls received outside of our business hours will give you the option to arrange a call back during our business hours or speak with our After Hours messaging service.


City of Parramatta
PO Box 32
Parramatta NSW 2124

Relay Service                                                   

Contact the National Relay Service and provide them with the City of Parramatta number you want to call (e.g. 1300 617 058)

For more information visit relayservice.gov.au


Translating and interpreting Service (TIS) can be contacted on 131 450. Please state the organisation as the City of Parramatta and quote our phone number 1300 617 058

For more information visit tisnational.gov.au