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LGBTQIA+ Communities

The City of Parramatta is home and destination for diverse communities.

Lesbian, Gay, Bisexual, Trans, Queer, Intersex, and Asexual (LGBTQIA+) communities are equally valued and welcomed in the Parramatta area. In support of thriving and resilient communities, Council works with local partners to improve community inclusion and reduce discrimination for all.

On this webpage you will find information about groups, services, and organisations who have demonstrated inclusive and accessible practice for LGBTQIA+ communities and are based within the Parramatta local government area.

This webpage also provides links to LGBTQIA+ inclusive practice training.

NB: The information provided on this page is correct at the time of publishing and Council acknowledges that the information provided on this page may not be exhaustive. You can let us know what you believe is missing or incorrect by contacting the Community Capacity Building Team on ccb@cityofparramatta.nsw.gov.au.

 

Mental Health Services
  • Relationships Australia provide individual counselling, mediation, and family counselling services. Relationships Australia is a national service which has multiple locations across Western Sydney, with an office located within the Parramatta CBD.  Their fee structure is dependent on your income.

    Address:
    Level 6, 126 Church St.
    Parramatta

    Phone: 1300 364 277

    Email: enquiries@ransw.org.au
    Website: www.relationshipsnsw.org.au

     

  • Uniting is a state-wide counselling and mediation services for individuals, children, and families, with an office located within the Parramatta CBD. Their fee structure is dependent on your income.

    Address:
    Level 6, 146 Marsden Street,
    Parramatta

    Phone: 1800 864 846

    Email: ask@uniting.org
    Website: www.uniting.org

  • Parramatta Community Health Centre provides counselling, mental health services and drug and alcohol services.  They provide services to young people aged 12-25 and they service older adults as well. Individuals can self-refer.  Service is free to Medicare Card holders.

    Address:
    Jeffrey House
    162 Marsden Street,
    Parramatta

    Mental Health Services: 1800 600 681
    Drug and Alcohol Services: 8860 2560
    Jeffrey House:  02 9843 3222

    Website: www.wslhd.health.nsw.gov.au

     

  •  Headspace provides mental health services to young people and young adults, including assistance for drug and alcohol. The service is for anyone aged 12-25 and they support families and friends.  Service is free to Medicare Card holders.

    Formal referrals are not required for young people aged 12-25. Simply phone, email or show up in person to arrange an appointment.  Bookings are required for appointments after 5pm on weekdays.

    Address:
    2 Wentworth Street, (Enter via Parkes Street)
    Parramatta, NSW 2150

    Phone: 1300 737 616

    Email: headspace.parramatta@flourishaustralia.org.au
    Social media: Facebook
    Website: www.headspace.org.au

  • High Street Youth Health Services provide generalist counselling to young people aged 12-25 years of age with a focus on young people who are marginalised, disadvantaged or at risk.

    Young people can also access a youth friendly General Practitioner, receive medical check-ups and access nursing services including immunisation, condom distribution, pregnancy screening, and sexual health education.

    Services are free of charge and a Medicare Card is not required to access services. Formal referrals are also not required. Simply phone or show up in person. Some of the services provided may require an appointment.

    Address:
    65 High Street,
    Harris Park

    Phone: 8860 2500

    Social media: Facebook 

Medical Services
  • Below is a list of medical professionals based in the Parramatta local government area with specialised training to work with Lesbian, Gay, Bisexual, Transgender, Intersex and Queer communities.

    Please contact the medical practice for information about the exact services provided, to arrange an appointment and to enquire about insurance coverage.

    Dr Sarah Ford    
    Gender Affirming Paediatrician    
    Ph: 02 8624 6977

    Dr Daniel Bui 
    General Practitioner    
    Ph: 02 9843 3124

    Dr Louise Tomlins
    Sexual Health Physician
    Ph:  02 8624 6977

    Dr Nam Phan
    General Practitioner
    Ph: 02 9762 5379

    This list is not exhaustive. Therefore, if you want to contribute to this list please contact the Community Capacity Building Team on ccb@cityofparramatta.nsw.gov.au. We aim to grow this list.

  • Western Sydney Sexual Health Centre (Parramatta Clinic) provides free and confidential testing, support, treatment, and management of sexually transmissible infections (STIs) and HIV. Interpreter services are available for those who require them. A Medicare card is not required. Please phone the clinic to make an appointment.

    Address:
    Level 1, Jeffrey House
    162 Marsden Street,
    Parramatta

    Phone: 02 9843 3124

    Visit the website

     

  • High Street Youth Health Services is for young people aged 12-25 years of age, with a focus on young people who are marginalised, disadvantaged or at risk. Young people can access a youth friendly General Practitioner, receive medical check-ups and access nursing services including immunisation, condom distribution, pregnancy screening, and sexual health education.

    The centre at Harris Park also provides shower and washing machine facilities, basic food supplies, and a postal drop for young people who are homeless.

    Services are free of charge and a Medicare Card is not required to access services. Formal referrals are also not required. Simply phone or show up in person. Some of the services provided may require an appointment.

    Address:
    65 High Street,
    Harris Park

    Phone: 02 8860 2500

    Social media: Facebook

Community - Based Groups and Organisations
  • Out West is a fortnightly group for LGBTIQ+ young people aged 12-25 which runs every second Wednesday from 6-8pm. The service is designed to create a friendly, safe and non-confronting space to hang out with like-minded people. Attendees are encouraged to share as much or little as they want, and RSVP's are not required.

    Address:
    Grounded Space, 
    Shop 2
    188/159-175 Church St 
    (attached to Westfield Parramatta, above the train station and adjacent to bus stops)

    Phone: 02 8594 9555

    Website: www.twenty10.org.au

     

  • WestWords LGBTIQIA+ Writers Group is a space for LGBTIQIA+ people to express their creativity and discuss representation of and process of writing about LGBTQIA+ characters. The group meets fortnightly on Wednesdays and community members can join online. Attendees are invited to share their work only if they feel comfortable to do so. 

    To join the group, send an Expression of Interest to chris@westwords.com.au.

    Address:
    Parramatta Library
    1/3 Fitzwilliam St,
    Parramatta

    Phone: 1800 WESTWORDS

    Email: chris@westwords.com.au

    Website: www.westwords.com.au

  • Information Cultural Exchange (I.C.E.) is a community-based contemporary arts organisation working with emerging and under-represented Western Sydney communities, artists and creative producers. They engage artists of various disciplines to work with communities to address identified needs, build community capacity and enhance cultural vibrancy.

    I.C.E is a service that is inclusive and welcoming of people regardless of their sexuality or gender identity.

    Address:
    8 Victoria Rd (Corner Villiers St)
    Parramatta

    Phone: 9897 5744

    Email: info@ice.org.au
    Website: www.ice.org.au

     

  • Settlement Services International (SSI) provides support to refugees and people on bridging visas (asylum seekers), assistance with the NDIS services, and employment support services. Please contact the local office for further service details and eligibility criteria.

    Address:
    81 George St,
    Parramatta NSW 2150

    Phone: 9685 0100

    Website: www.ssi.org.au 

Online and Telephone Based Services
  • QLife provides a 24/7  Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

    Phone: 1800 184 527

    Email: ask@qlife.org.au
    Website: www.qlife.org.au

  • LGBTQ+ Violence Service is a 24/7 telephone service that provides trauma specialist counselling for anyone from the LGBTQ+ community who has recently or in the past experienced sexual, domestic and/or family violence.

    Phone: 1800 497 212

    Email: info@rape-dvservices.org.au
    Website: www.rape-dvservices.org.au

Local Networks and Service Directories
  • The Parramatta Queer Forum (PQF) is a group with local residents and service providers seeking to build capacity, increase visibility and run events for LGBTQIA+ people in the Parramatta local government area. The PQF meets once every two months, and delivers the annual Parramatta Pride Picnic – the largest LGBTQ pride picnic in Greater Western Sydney.

    Everyone who has an interest to improving the wellbeing of Parramatta’s LGBTQIA+ community is welcome to join.

    Phone: 02 9206 2114

    Email: gprendergast@acon.org.au

     

  • Greater Western Sydney Inclusive Communities is a website run by ACON and Western Sydney MRC as a space to connect, learn and support LGBTQ+ people living in Greater Western Sydney.  The website provides information, resources and links to other networks within the Greater Western Sydney region.

    Website: www.inclusivecommunities.com.au

  • The directory provides information about services located within Western Sydney who have demonstrated that they are inclusive of Multicultural LGBTQIA+ people.

    Multicultural LGBTIQA+ Support Directory (PDF, 647 KB)

  • Rainbow Cultures is an online directory of groups and services for Multicultural LGBTQIA+ communities in Greater Western Sydney, and more broadly in New South Wales and Australia. The directory is curated by ACON in partnership with multicultural community groups, organisations and services.

    Website: www.rainbowcultures.org.au

LGBTQIA+ Inclusive Practice Training and Accreditation
  • Pride Training provides a wide range of training and consultancy services to assist organisations with all aspects of inclusion and diversity.  The service operates across all states and works with organisations of any size, healthcare and service providers, large employers, small business and community groups. 

    Provider: ACON

    Training request

    Website: www.pridetraining.org.au

  • The Rainbow Tick is a national accreditation program for organisations that are committed to safe and inclusive practice, and service delivery for Lesbian, Gay, Bisexual, Trans and gender diverse, and Intersex (LGBTI) people. Organisations wishing to receive a Rainbow Tick are required to undergo accreditation against the Rainbow Tick Standards, which is owned and developed by Rainbow Health Victoria (formerly Gay and Lesbian Health Victoria).

    Provider: Rainbow Health Victoria via QIP

    Phone: 1300 888 329

    Contact form:  www.qip.com.au
    Website: www.qip.com.au

     

     

  • Coming In: Inclusive Practice Strategies for Working with People from Refugee Backgrounds with Diverse Genders, Sexualities and Bodies

    This one-day workshop focuses on building understanding of the specific issues faced by people with asylum seeker and refugee background who are LGBTIQ+, including strengths, vulnerabilities and the risks experienced in their home countries, during the journey and resettling in Australia.

    Provider: STARTTS
    (Service for the Treatment and Rehabilitation of Torture and Trauma Survivors)

    Phone: 02 9646 6700
    and Ask for the Training Administration Officer

    Email: stts-training@health.nsw.gov.au
    Website: www.startts.org.au

     

  • This training program is for health care providers. It is a learning resource that comprises a suite of four videos that addresses improving healthcare outcomes for lesbian, gay, bisexual, and transgender (LGBT) people by enhancing their experiences when engaging with the NSW public healthcare system.

    This module is designed for all NSW Health Staff and may qualify for up to 0.5 hour of Continuous Professional Development.

    Provider: NSW Health Education and Training Institute

    Phone: 02 9844 6551

    Email:  heti-info@health.nsw.gov.au
    Website: www.heti.nsw.gov.au

     

     

  • PRISM Inclusivity Training is a one-day practical workshop for building confidence in working with people of diverse genders, diverse sexualities and/or intersex status. PRISM helps you explore how better practice principles can make a difference for you, your organisation, service or school when working with LGBTIQA+ people, including young people.

    Provider: Twenty10

    Contact:  www.twenty10.org.au

    Website: www.twenty10.org.au

     

  • This one-day training provides an insider and in-depth view into the complexities, conflicts and challenges for LGBTI people from faith backgrounds. Understanding the LGBTI faith person’s worldview and beliefs systems as well as the unique personal and psychological obstacles they face, equips community workers and service providers to work more effectively with clients.

    Provider: Ambassadors and Bridge Builders International (ABBI)

    Phone: 0416 015 231

    Contact:  www.abbi.org.au

    Website: www.abbi.org.au

     

  • Pride Inclusion Programs are range of membership based programs that are run in a diversity of workplaces, sport and health settings to improve the inclusion of LGBTQIA+ communities.  Pride Inclusion Programs are:

     Pride in Diversity is the national not-for-profit employer support program for LGBTQ workplace inclusion specialising in HR, organisational change and workplace diversity.

    Pride in Sport is the only sporting inclusion program specifically designed to assist National and State sporting organisations and clubs with the inclusion of LGBTQ employees, players, coaches, volunteers and spectators.

    Pride in Health + Wellbeing is a national membership program that provides year-round support in the provision of LGBT inclusive services for those working within the health and wellbeing sector.

    Provider: ACON

    Phone: 02 9206 2139

    Email: info@prideindiversity.com.au

    Learn more
  • The Welcome Here Project supports businesses and services throughout Australia to create and promote environments that are visibly welcoming and inclusive of lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) communities.

    Businesses, community organisations, health services and government agencies can apply to become a registered as Welcoming Place, or you can nominate a business, community organisations, health services or government agency in your local area to become a registered Welcoming Place.

    Provider: ACON

    Contact the Welcome Here Project

    Learn more