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Send Us A Question

The City of Parramatta is committed to delivering quality customer service and communicating effectively with our community. Understanding your experience is important and will help us to continually improve.

We welcome feedback on

  • requests
  • compliments if you would like to express your praise for a service or conduct 
  • complaints if you were dissatisfied with the level of service or behaviour of an employee, Councillor or City of Parramatta agent.

Please provide your feedback below or phone Customer Service on 9806 5050.

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example: 0298065000
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Please explain your request as clearly as possible

For service request use council online services

A staff compliment is an expression of praise or regard for service or conduct received.

A staff complaint is an expression of dissatisfaction with the level of service or the behaviour of an employee, Councillor or Council agent.

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Upcoming events

Major Events

Postponed: Summer Nights Live

25 January 2021 - 26 January 2021

Celebrate Australia Day with 2 epic concerts featuring headline acts on 25 & 26 January.

Arts, Culture & Heritage

Queen Fatima

28 January 2021 - 30 January 2021

Queen Fatima is a heartfelt comedy about celebrating our differences, from acclaimed writer James Elazzi.
Arts, Culture & Heritage

Historic Dairy Cottage Tours

30 January 2021 - 18 December 2021

Grab this chance to explore one of Australia’s oldest buildings. Take an exclusive tour at the Dairy Precinct in Parramatta Park to delve into the site’s fascinating stories and uncover its historical

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Welcome to the new City of Parramatta Council website

The website has a new look and experience to make it easier for you to find the information you need.

If you need further assistance finding information, please use the magnifying glass () in the top right of the page to open the search bar or visit the Contact Us page, also found in the top right of the page.