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Charles Street Square Upgrade

Charles Street Square update

Charles Street Square, adjacent to the Ferry Wharf at Parramatta Quay, is the place where people travelling along the Parramatta River arrive at our city. It’s a gathering place for locals and visitors and has been that way for thousands of years.

Anticipated for completion in 2022, upgrades to Charles Street Square are part of significant ongoing investment in the transformation of the Parramatta City River Foreshore. Along with the Escarpment Boardwalk, these projects will create an accessible, green, and vibrant foreshore that is connected to our City.

Throughout 2020, City of Parramatta sought community feedback on our design for proposed upgrades to Charles Street Square and on our assessment of the impact plans to improve access and revitalise the square would have on the environment (the Review of Environmental Factors or REF).

Responding to feedback from the community and stakeholders, the design has been further refined and a Revised REF is being prepared.

November 2020 Project update


The design for Charles Street Square was placed on public exhibition in March 2020. Following refinement of the design in response to community input, the proposal was endorsed by Council in May 2020.

Public exhibition of the concept design occurred between 25 February to 16 March 2020 and it is estimated that communications regarding the project reached more than 880,000 people during this period. As a result of our engagement program, eight (8) email submissions and 115 online survey responses were completed. The community also provided feedback via social media and shared their views at our dedicated community drop-in sessions.

To find out more about our engagement activities and what we heard, please read the Charles Street Square Upgrade Draft Concept Design Public Exhibition Consultation report.

You many also like to visit Council’s community engagement platform Participate Parramatta for further information.

Review of Environmental Factors (REF)

A REF is part of the planning process known as Part 5 under the EP&A Act. As part of the REF, the City of Parramatta was required to fully assess the potential environmental impacts of Charles Street Square both during construction and after completion.

The REF was placed on public exhibition in October 2020, it identified a range of environmental safeguards and mitigations to protect archaeology, preserve water quality, ensure flood resilience, maintain local habitat and respond to other potential environmental risks. Information on the REF can be found on Participate Parramatta.

Revised REF

The City of Parramatta reviewed feedback on the REF provided by the community and stakeholders including NSW Government agencies and utilities, and has made further refinements to the design for Charles Street Square and is producing a Revised REF.

The project is also directly liaising with relevant utilities to ensure all approvals are secured and that their requirements are incorporated into the site design and construction.

Project information can be found on Participate Parramatta.

Next steps

The project team will now progress the Charles Street Square upgrade through detailed design, planning and technical approvals, as well as prepare documentation for the tendering of the construction works.

For more information, contact the Charles Street Square project team by calling the City of Parramatta on 1300 617 058 or email CharlesStSquare@cityofparramatta.nsw.gov.au.