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City River Foreshore transformation

Charles Street Square upgrade

Charles Street Square, adjacent to the Ferry Wharf at Parramatta Quay, is the place where people travelling along the Parramatta River arrive at our City. It’s a gathering place for locals and visitors and has been that way for thousands of years.

Planned to begin construction in February 2022, the City of Parramatta has developed a design for Charles Street Square that draws inspiration from the curved geometry of the river, the surrounding landscape, and the site’s unique history.

The upgrade features new ramps and stairs, a wide riverfront walk, flood-resilient and sustainable design elements. More trees and garden beds are set to create a parkland experience.

View the Charles Street Square project on Participate Parramatta

A rendered projected sketch of the Charles Street Square project

Proudly funded by the NSW Government in association with City of Parramatta Council

Council has dedicated significant funding to this critical project and has sought additional support from the NSW Government in order to be able to deliver a high quality, resilient public domain for all to enjoy.

The NSW Government has confirmed City of Parramatta will receive two grants which together provide $4.65 million to the Charles Street Square project.

As part of the Transport Access Program and the NSW Public Spaces Legacy Program, the partnership with the NSW Government will allow the City of Parramatta to realise its ambitious plans to revitalise Parramatta Quay and transform the Parramatta City River Foreshore. Construction on the $10M+ project is expected to begin February 2022.

NSW Government Logo


February 2022 Project Update

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We’re excited to announce the Charles Street Square project is set to begin in late February with site establishment and further archaeological works.

Regal Innovations Pty Ltd will be carrying out the upgrade works at Charles Street Square, Parramatta Quay. While early works are expected to begin in February, major works including demolition, will begin around 18 March 2022.

A projected view of the new Charles Street Square project

What work will take place?

  • Demolition of existing seating, pavement and other structures, removal/relocation of existing services, site remediation etc
  • Creation of large terraces sweeping up from the ferry wharf to Charles Street providing gathering spaces across the site and opportunities for public events. Large trees, garden beds, timber decking, and an amphitheatre will create a park style feel to the area
  • New ramps, balustrades, stairs and lighting will make the ferry more accessible throughout the day and night
  • An integrated timber shade structure and ferry kiosk will provide better facilities to ferry users and allow for the delivery of an exciting new artwork which will be projected onto the facing escarpment
  • The existing public amenities will be reinstated in the upper square, adjacent to Charles Street.

Hours of work

Work will take place from 7.00am to 5.00pm on weekdays, and 8.00am to 2.00pm on Saturdays. No work is permitted on Sundays or Public Holidays. We will notify you separately of any works to take place outside of these hours pending Council approvals.

You may also like to visit Council’s community engagement platform Participate Parramatta for further information.

Design update

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The design for Charles Street Square was placed on public exhibition in March 2020. Following refinement of the design in response to community input, the proposal was endorsed by Council in May 2020.

Public exhibition of the concept design occurred between 25 February to 16 March 2020 and it is estimated that communications regarding the project reached more than 880,000 people during this period. As a result of our engagement program, eight (8) email submissions and 115 online survey responses were completed. The community also provided feedback via social media and shared their views at our dedicated community drop-in sessions.

To find out more about our engagement activities and what we heard, please read the Charles Street Square Upgrade Draft Concept Design Public Exhibition Consultation report.

You may also like to visit Council’s community engagement platform Participate Parramatta for further information.


Review of Environmental Factors (REF) and Revised REF

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A REF is part of the planning process known as Part 5 under the EP&A Act. As part of the REF, the City of Parramatta was required to fully assess the potential environmental impacts of Charles Street Square both during construction and after completion.

The REF was placed on public exhibition in October 2020, it identified a range of environmental safeguards and mitigations to protect archaeology, preserve water quality, ensure flood resilience, maintain local habitat and respond to other potential environmental risks.

The City of Parramatta reviewed feedback on the REF provided by the community and stakeholders including NSW Government agencies and utilities, and made further refinements to the design for Charles Street Square. A Revised REF was released in early 2021.

The project is also directly liaising with relevant utilities to ensure all approvals are secured and that their requirements are incorporated into the site design and construction.

Project information including consultation around the design and REF can be found on Participate Parramatta

Next steps

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It is expected that early works will begin in February 2022 with major works, including demolition, starting around 18 March 2022.

Project information including changes to pedestrian access and ferry services will be displayed on site.

While the construction program looks to minimise impacts on Ferry Services it is anticipated Ferry Services will be suspended between 21 March and 8 April 2022 with replacement bus services to and from Rydalmere Wharf. Further information will be provided closer to the confirmed closure dates.

The City of Parramatta will continue to provide project updates on this page.

Contact us

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If you have any questions you can get in touch with our Charles Street Square Project Team on 1300 617 058 or at

You can also subscribe to receive project updates via email by contacting the team.

For after hours or emergencies related to the construction site, please contact Regal Innovations on 0432 666 743.