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Community

COVID-19: How Council is responding

Last updated: Monday 11 Jan 2021 2pm

City of Parramatta Council is committed to the safety of its community, staff and visitors. Council is following the advice of NSW Health and the state and federal governments in relation to the delivery of events and operation of facilities.

COVID-19: General Information (Back to top)

COVID-19: General Information

COVID-19 Residential Support (Back to top)

COVID-19 Residential Support
  • Feeling stressed and unable to cope, or know someone who is?

    There are free services and expert information available to everyone – don't be afraid to reach out for help.

    More on supporting your mental health and wellbeing
  • Home should be a safe place for everyone

    Everyone has a right to feel safe in their home – please reach out to support services if someone in your home makes you feel unsafe.

    Services are ready to help you and know how to keep everyone safe under the impacts of COVID-19.

    Staying safe within our homes
  • Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

    The support line operates from Monday to Friday (except public holidays) from 8:30am to 6:00pm.

    To find out more information call the COVID-19 support line on 1800 171 866.

    Read the Minister's media release
  • For more information as it happens, please refer to official information authorities

    Search: #COVID19 on social media for up to date information or you can or you can also follow NSW Health on Instagram, Twitter and Facebook (@NSWHealth)

    Last updated 24 March 2020

    Get NSW Health's COVID-19 (Coronavirus) facts
  • Rates Relief for Eligible Ratepayers

    Residents and businesses who are having difficulty paying their rates can apply for financial relief under the Rates Hardship Policy.

    Eligible ratepayers can then enter into payment arrangements with Council.

    Apply now
  • Council's next quarterly rates notice will be issued in January 2021 and is due by 28 February 2021.

    Council will implement payment plans for, and waive interest on, late payments for Council Rates, where ratepayers satisfy the criteria (as set out in the Rates Hardship Policy).

    Rates, fees and charges
  • Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
  • The No Interest Loan Scheme® (NILS) provides interest-free loans for individuals or families on low incomes to access credit for the purchase of essential goods and services. As loans are repaid, the money is lent out to other members of the community to utilise this service. For more information, go to the NILS website.

    NILS Hotline
    Phone: 1800 509 994

    NILS location
  • City of Parramatta Meals on Wheels

    Home delivered meal service prepared to meet nutritional guidelines across the Parramatta Local Government Area (LGA) to those who are unable to shop for or prepare their own meals.

    To access these services you need to be receiving either NDIS or have been assessed by My Aged Care.

    City of Parramatta Meals on Wheels
    Woolworths Basics Box Delivery

    A delivery service providing essential products to customers who are currently unable to visit a grocery store. These include:

    • the elderly
    • people with a disability
    • those with compromised immunity
    • people in mandatory isolation

    Each box contains meals, snacks and essential items for those in genuine need.

    Woolworths Basics Box Delivery
    Coles Online Priority Service

    A home delivery service for eligible customers who can’t currently get to a store to buy everyday grocery essentials and have them delivered to their home.

    This process will help to prioritise our service of those most vulnerable in our community. These include:

    • Existing Coles Online and flybuys customers aged over 70 and had previously registered their date of birth;
    • People over 65 years of age with a My Aged Care number or NDIS number;
    • Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number;
    • Aged care, disability care and other businesses that support vulnerable members of the community.
    Coles Online Priority Service
  • Register With Centrelink For Support

    For information regarding support from Centrelink register your intention to claim a Centrelink payment if you're affected by Coronavirus (COVID-19).

    Register with Centrelink for support
    Centrelink Changes For Existing Customers

    Existing customers , changes to our payments and services due to coronavirus (COVID-19).

    Centrelink for existing customers
    Need For Immediate Payment

    Immediate need for payment as you are affected by coronavirus (COVID-19).

    Need for immediate help
    Access To Centrelink

    You need access to our services - coronavirus (COVID-19).

    Access to Centrelink

COVID-19: Support for business (Back to top)

COVID-19: Support for business
  • The Creative Economy Grant program will provide direct financial support to help vulnerable local small creative economy businesses and cultural enterprises innovate and adapt, foster business continuity and increase business capabilities to strengthen economic recovery in response to the circumstances presented by the COVID-19 pandemic.

    View eligibility and apply
  • Non-Essential Services

    The Australian and NSW Governments have announced social distancing laws to protect the Australian community from the spread of Coronavirus COVID-19. Restrictions have been placed on non-essential services by Federal and State Government.

    Please visit the Small Business NSW website for information on the following:

    • Learn about what businesses are restricted
    • Support for businesses that are struggling
    NSW Small Business Commissioner website
  • Federal Government Support

    The Federal Government is focused on assisting businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.

    Please visit the Federal Business website for information on the following: 

    • Latest announcements 
    • Support for sole traders, employers and companies
    • Government assistance for business
    business.gov.au
  • NSW Economic Stimulus

    The NSW Government has announced a state economic stimulus package.

    Please visit the Service NSW Business Concierge website for information on the following:

    • How federal, state and local government support is being coordinated to help business
    Service NSW business concierge
  • Rates Hardship Policy

    Residents and businesses who are having difficulty paying their rates can apply for financial relief under the Rates Hardship Policy. Eligible ratepayers can then enter into payment arrangements with Council.

    Council policies
    Small Business Grants

    Eligible local businesses are invited to apply for a small business grant of up to $2,000 (from a pool of $100,000) to help modify their operating model and continue to generate revenue during the COVID-19 crisis.

    Are you a business that:

    • Is located in the Parramatta LGA?
    • Has been trading for at least six months up until 20 March 2020?
    • Can modify and adapt your business model to continue to trade through the pandemic? and
    • Can implement your business change within six weeks of receiving funding?

    Applications open 27 April 2020 and close 4 May 2020.

    If you have any questions around eligibility, please contact 9806 5242 or email smallbizgrants@cityofparramatta.nsw.gov.au

    To make sure you have the latest business support news from City of Parramatta, subscribe to the Business eNewsletter

    Small Business COVID-19 Response Grants
    Interest Waiver for Late Payments

    Council's next quarterly rates notice will be issued in April 2020 and is due by 31 May 2020. No interest will accrue on late payments for ratepayers entering into new payment plans.

    Rates, fees and charges
    Faster Payments & Buying Local

    Council will introduce a staged re-introduction of payment processing periods for local small and medium suppliers of goods.

    Commencing from December 2020 to January 2021, processing periods would increase from 7 days to 14 days, returning to a normal 30-day processing period in February 2021.

    Procurement
    Restaurant Takeaway

    Where cafes and restaurants are providing takeaway meal services in response to new restrictions on social gatherings, Council will work with operators to ensure the safety of patrons.

    Further measures to support the community and businesses are likely to be announced over the coming weeks.

    Support for local businesses
    Local Emergency Relief Assistance

    Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
    No Interest Loan Scheme (NILS)

    The No Interest Loan Scheme® (NILS) provides interest-free loans for individuals or families on low incomes to access credit for the purchase of essential goods and services.

    As loans are repaid, the money is lent out to other members of the community to utilise this service.

    For more information, go to the NILS website.

    NILS Hotline
    Phone: 1800 509 994

    NILS locations
    Local Food Business Directory

    Council has set up a local food and beverage business directory highlighting businesses that are open for takeaway or delivery, as well as a social media campaign encouraging residents to support their local restaurants and cafes.

    All food businesses in the City of Parramatta LGA are encouraged to submit their listing.

    Local food business directory
    Waive licence and hire fees

    Council will waive pre-paid and ongoing licence and hire fees for outdoor dining, food stalls, temporary premises, advertising, community halls, parks and community venues for the shutdown period.

    Licence fees
    On-street parking

    Council will provide grace periods and cautions for time-limited on-street parking spaces.

    More information to be updated soon.