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COVID-19: How Council is responding

If you need assistance in navigating this page, call 1300 617 058

Last updated 16 November 2021

From Monday 8 November 2021, restrictions will ease to allow those who are fully vaccinated to have:

  • No visitor limit in your home
  • participate in community sport
  • 50 people for outdoor gatherings
  • No limit for COVID safe events
  • No limit for ticketed outdoor events
  • Access Gyms, indoor pools, amusement centres, play centres, indoor recreation and sporting facilities
  • No limits on group bookings in hospitality settings
  • No caps on wedding attendees - 1 person per 4 sqm rule
  • Dancing and eating/ drinking while standing permitted at weddings



Nearly all restrictions in the LGAs of concern are now aligned with other lockdown areas, with the main differences being authorised worker conditions and travel permit requirements which remain in place in the LGAs of concern.

Mask wearing restrictions have also changed in NSW. Please visit NSW health for information about masks.


COVID-19 testing sites in Parramatta
  • Parramatta

    CommBank Stadium

    Time: Monday - Sunday 8am - 6pm

    Where: Northern carpark, Enter at Gate 2 O'Connell Street, Parramatta, NSW, 2150

    Testing is FREE. All ages welcome. No booking or GP referral required. 

    Coleman Oval, Parramatta Park (Walk-through)

    Time: Monday - Sunday 6:30am - 5pm

    Where: Park Avenue, Westmead NSW 2145

    Testing is FREE. All ages welcome. No booking or GP referral required.

    Parramatta Clinical Labs Pathology (Drive-through COVID-19 Pathology Collection Centre)

    Time: Monday – Friday: 8am – 6pm | Sat – Sun: 8am – 5pm

    Where: University of Western Sydney, North Campus, 70 Pemberton Street, Parramatta

    A GP referral or appointment is not required

    Parramatta Community Health Centre Pop Up Clinic (COVID-19 Pathology Collection Centre)

    Time: Monday – Friday 9am – 4pm

    Where: Jeffrey House, 162 Marsden Street, Parramatta

    A GP referral or appointment is not required

    Parramatta Medlab Pathology (Drive-through COVID-19 Pathology Collection Centre)

    Time: Monday - Sunday 8am – 5pm

    Where: 65 Church Street, Parramatta (entry via Lansdowne Street)

    A GP referral or appointment is not required


    Carlingford Drive-through Clinic (Drive-through Assessment and Testing Clinic)

    Time: Monday – Friday 9am – 4pm. Closed on public holidays. 

    Where: 71 Murray Farm Road, Carlingford

    A GP referral or appointment is not required. Children aged under 5 years cannot be tested at this clinic.


    Oatlands 4Cyte Pathology (Drive-through COVID-19 Pathology Collection Centre)

    Time: Monday – Friday 8:30am – 5pm | Sunday 8am – 5pm

    Where: Dundas Seventh-Day Adventist Church, 40 Kissing Point Road, Oatlands

    A GP referral or appointment is not required

    Sydney Olympic Park

    Sydney Olympic Park Clinical Labs Pathology Drive-through Clinic

    Time: Monday - Friday 8am - 5pm

    Where: Corner of Uhrig Road and Edwin Flack Avenue, Sydney Olympic Park, 2127

    GP referral is not required


    Westmead Hospital

    Time: Monday - Sunday 8am – 7:30pm 

    Where: Level 2, East Block, Corner Hawkesbury and Darcy Roads, Westmead

    A GP referral or appointment is not required. Children aged three years and below cannot be tested at this clinic on weekends.

    Westmead Laverty Pathology (COVID-19 Pathology Collection Centre)

    Time: Monday – Friday 9am – 4pm. Closed on public holidays. 

    Where: Ground Floor, 148 Great Western Highway, Westmead

    A GP referral or appointment is not required 

  • Pfizer COVID-19 vaccinations now available

    Pfizer COVID-19 vaccination appointments are now available to ALL 16-39 year olds living in a City of Parramatta Local Government Area.


    Pfizer vaccination appointments are now available for people aged 12 to 15 living in a .City of Parramatta Local Government Area. . Moderna vaccination appointments will be available soon.


    Anyone aged 18+ across the state can also book in for the AstraZeneca COVID-19 vaccine.


COVID-19: General Information (Back to top)

COVID-19: General Information
  • Essential Services

    Council continues to support the community by delivering essential services:

    • Increased cleansing in CBD and local centres, including increased sanitisation of high touchpoints (seats, bins, pedestrian crossings etc.)
    • Street sweeping
    • Maintenance of parks and playgrounds continues, however barbecue facilities have been closed until further notice
    • Urgent civil maintenance works
    • Bin and curb side collection of all residential and commercial waste continue as usual 
    Our facilities

    All City of Parramatta facilities, services and parks are subject to the current NSW Public Health Orders. 

    • Child Care services are considered essential and continue to be delivered in person.  
    • Outdoor parks, reserves, green spaces, playgrounds, outdoor fitness equipment and skate parks remain open
    • Council’s sportsgrounds are open for community sport, for both summer competition and training. All participants over the age of 16 must be fully vaccinated. Clubs and sport associations are required to have provided COVID Safe Plans relevant to their sport.
    • James Ruse Reserve, Ollie Webb Reserve and Phillip Ruddock Water Playground are now open with COVID-19 Safety Plans put in place.

      Water Playground Safety Plans:

    • Council’s Customer Contact Centre at 126 Church Street, Parramatta, is open Monday to Friday 10am - 3pm and via phone on 1300 617 058 or 02 9806 5050, Monday to Friday 8:30am - 4:30pm.
    • Council’s community rooms and halls will reopen to hirers under specific health and safety conditions. All attendees must be fully vaccinated, wear a mask while indoors and check in using the QR code.
    • Council operated tennis courts continue to remain open and can be booked online. Players must check-in via QR code upon arrival. There are cleansing measures in place for high-frequency touchpoints.
    • Parramatta Heritage & Visitor Centre (at 346A Church Street, Parramatta) is open 10am‒4pm, Tuesday to Saturday. Visitors must be fully vaccinated, wear a mask while on site and check in using the QR code.

    All Council libraries (Carlingford, Constitution Hill, Dundas, Ermington, Wentworth Point Community Centre and Library, Parramatta and Epping) are open. The libraries are registered as COVID Safe facilities. All visitors must comply with NSW Health orders which include:

    • Visitors are required to be fully vaccinated and children under 16 must be accompanied by an adult who is fully vaccinated
    • Provide proof of full COVID 19 vaccination status for people 16 years old and over
    • Scan NSW Service QR code
    • Wear a face mask for people 12 years old and over
    • Apply 1 person per 4 square meters rule

    In response to the NSW Government's staged easing of COVID 19 restrictions, from Monday 11 October 2021 Epping Aquatic Centre will adhere to the following restrictions:

    All visitors must comply with the NSW Health Order which includes:

    • Provide proof of full COVID 19 vaccination status for people 16 years and over
    • Scan NSW Services QR Code
    • Wear a face mask whilst indoors for people 12 years and over
    • Apply 1 person per 4 square metre rule indoors and 1 person per 2 square metre rule outdoors.

    Please visit the Swimming page to read the EAC Recreation & Lap Swimming Terms and Conditions and Acceptable Proof of COVID Vaccination & Exemption information prior to attending the centre.

    Community Care and Over 55s Program Status

    All face-to-face group and individual activities are on hold presently. Urgent home visits and the Meals on Wheels program are continuing with all staff and volunteers following advice provided by the NSW Government in relation to hygiene measures and social distancing.

    Over 55s Leisure and Learning and Active Parramatta are providing online and over-the-phone programming, which will continue into the near future.

    Over 55s leisure and learning
    Bushcare Volunteer Program Status

    Bushcare volunteer workdays returned from 25 October. All activities are conducted outdoors meeting social distancing requirements. Groups will be limited to 20 people and will be required to follow all safety protocols in place, including checking in and out to each event.

    Learn more
  • Council Meetings

    Members of the public are not able to physically attend the Council Meeting but are able to watch the meetings online.

    Watch Council's Next Meeting Online
  • Parramatta September 2020 Elections postponed to 2021

    The Minister for Local Government has postponed the 2020 local government elections for 12 months. The decision was made as a measure to slow the spread of COVID-19, known to proliferate in assemblies. The next Parramatta Local Government elections will take place December 2021. The Australian Electoral Commission will provide funding to City of Parramatta to assist in providing a Covid-safe election process. 

    The City of Parramatta Lord Mayor Councillor Steven Issa was appointed in September 2021 and as such will continue in the role until councillors elect a new Lord Mayor. 

    Visit Office of Local Government for election details
  • City of Parramatta Media Releases By Date

    Listed below are City of Parramatta Media releases. The latest media release is listed at the top.

    All media releases & Council news

COVID-19 Residential Support (Back to top)

COVID-19 Residential Support
  • Feeling stressed and unable to cope, or know someone who is?

    There are free services and expert information available to everyone – don't be afraid to reach out for help.

    More on supporting your mental health and wellbeing
  • Home should be a safe place for everyone

    Everyone has a right to feel safe in their home – please reach out to support services if someone in your home makes you feel unsafe.

    Services are ready to help you and know how to keep everyone safe under the impacts of COVID-19.

    Staying safe within our homes
  • Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

    The support line operates from Monday to Friday (except public holidays) from 8:30am to 6:00pm.

    To find out more information call the COVID-19 support line on 1800 171 866.

    Read the Minister's media release
  • Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
  • If you are in a position to, and can do so safely, we encourage you to reach out to neighbours who may need some support and offer your assistance through:

    • Shopping for necessities such as food and medication;
    • Phone calls to support social connection;
    • Or other activities identified by you or your neighbour.

    To help you reach out in a safe way, we have provided a “calling card” below that can be copied by hand, or downloaded and printed at home – and placed in a neighbour’s letterbox or slipped under their front door.

    Please note: If your neighbour requires emergency assistance, you should dial “000” for emergency services. If a person needs professional mental health support, we recommend you visit Council’s COVID-19 Mental Health support page for advice and information on available services that can be shared with your neighbour.

    Download the neighbourhood calling card