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COVID-19: The latest updates and how the City of Parramatta is responding. Read more >


COVID-19: The latest updates and how the City of Parramatta is responding. Read more >


COVID-19: How Council is responding

Last updated 22 July 2021

City of Parramatta Council is committed to the safety of its community, staff and visitors. Council is following the advice of the current NSW Health Order in relation to the delivery of events and operations of facilities.


COVID-19: General Information (Back to top)

COVID-19: General Information
Federal Government COVID Support Payments
  • A lump sum payment to help you during the 14 days you need to self-isolate, quarantine or care for someone.

    The Pandemic Leave Disaster Payment is for people living in New South Wales who can't earn an income because they must self-isolate, quarantine or care for someone who has COVID-19. You must be directed to self-isolate or quarantine by NSW Health.

    If you’re eligible you get $1,500 for each 14 day period you’ve been told to self-isolate or quarantine, or are caring for someone with COVID-19.

    For further details and how to apply, visit Services Australia.

  • Eligible people living or working in a Commonwealth-declared COVID-19 hotspot in Sydney and cannot attend work due to State imposed health restrictions will be able to apply for support. This is a payment to help you when lockdown lasts for more than 7 days. There is no access to this payment for the first 7 days of lockdown.

    Payments range from $325 to $600 per claimable period of restricted movement. Payments are dependent on how many hours of work have been lost due to lockdown and how long the lockdown is imposed.

    To access the payment, you need to meet eligibility requirements. This includes not having more than $10,000 in liquid assets if you are claiming for a period prior to the third week of lockdown.

    For further details and how to apply, visit Services Australia.


COVID-19 Residential Support (Back to top)

COVID-19 Residential Support

COVID-19: Support for business (Back to top)

COVID-19: Support for business
  • Non-Essential Services

    The Australian and NSW Governments have new measures to protect the Australian community from the spread of Coronavirus COVID-19. Restrictions have been placed on non-essential services by Federal and State Government.

    Please visit the Small Business NSW website for information on the following:

    • Learn about what businesses are restricted
    • Support for businesses that are struggling
    NSW Small Business Commissioner website
  • Federal Government Support

    The Federal Government is focused on assisting businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses.

    Please visit the Federal Business website for information on the following: 

    • Latest announcements 
    • Support for sole traders, employers and companies
    • Government assistance for business
  • NSW Economic Stimulus

    The NSW Government has announced a state economic stimulus package.

    Please visit the Service NSW Business Concierge website for information on the following:

    • How federal, state and local government support is being coordinated to help business
    Service NSW business concierge
  • Rates Hardship Policy

    Residents and businesses who are having difficulty paying their rates can apply for financial relief under the Rates Hardship Policy. Eligible ratepayers can then enter into payment arrangements with Council.

    Council policies
    Interest Waiver for Late Payments

    No interest will accrue on late payments for ratepayers entering into new payment plans.

    Rates, fees and charges
    Restaurant Takeaway

    Where cafes and restaurants are providing takeaway meal services in response to new restrictions on social gatherings, Council will work with operators to ensure the safety of patrons.

    Further measures to support the community and businesses are likely to be announced over the coming weeks.

    Support for local businesses
    Local Emergency Relief Assistance

    Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
    No Interest Loan Scheme (NILS)

    The No Interest Loan Scheme® (NILS) provides interest-free loans for individuals or families on low incomes to access credit for the purchase of essential goods and services.

    As loans are repaid, the money is lent out to other members of the community to utilise this service.

    For more information, go to the NILS website.

    NILS Hotline
    Phone: 1800 509 994

    NILS locations
    Waive licence and hire fees

    Council will waive pre-paid and ongoing licence and hire fees for outdoor dining, food stalls, temporary premises, advertising, community halls, parks and community venues for the shutdown period.

    Licence fees
  • Eligible businesses including COVID-safe cafes, restaurants and bars can register to be part of the NSW Government’s Dine & Discover program. The program which sees every NSW resident over the age of 18 given 4 x $25 vouchers to spend has been extended until 31 August 2021. 

    Find out more and register your business.