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Home Care Packages

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The Home Care Packages Program helps you live independently in your own home for as long as you can. City of Parramatta is an approved Home Care Provider and can work with you to manage or provide support to meet your individual needs.


To be eligible for these services you need to be receiving either NDIS or have been assessed by My Aged Care.


City of Parramatta provides some Home Care Package services and can also help you find suitable providers to ensure you have the support you need. Please contact the team on (02) 9806 5121 to discuss your needs - we will be happy to assist you to find the services, where we can, to assist you to remain living independent in your own home. 

Services you can access under a Home Care Package includes, but are not limited to:

  • personal services: assistance with personal activities such as bathing, showering, toileting, dressing and undressing, mobility and communication
  • nutrition, hydration, meal preparation and diet: assistance with preparing meals, including special diets for health, religious, cultural or other reasons; assistance with using eating utensils and assistance with feeding
  • continence management: assistance in using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas
  • mobility and dexterity: providing crutches, quadruped walkers, walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance with the use of these aids
  • nursing, allied health and other clinical services: speech therapy, podiatry, occupational or physiotherapy services, hearing and vision services. Home Care Level 1 and 2 Packages are not intended to provide comprehensive clinical or health services. Home Care Level 3 and 4 Packages have a greater emphasis on delivering complex care in the home, including more clinical care where needed
  • transport and personal assistance: assistance with shopping, visiting health practitioners and attending social activities
  • management of skin integrity: assistance with bandages, dressings and skin emollients.

A Home Care Package may also be used to support the use of:

  • telehealth: video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care
  • assistive technology: such as aids and equipment (particularly those that assist a person to perform daily living tasks), as well as devices that assist mobility, communication and personal safety
  • aids and equipment: some aids and equipment that are directly associated with your care needs can be purchased using funds from your package budget.