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Contact us

Important message for our City of Parramatta Council customers:

The health and wellbeing of the community is very important to City of Parramatta Council. 

With the situation around Coronavirus (COVID-19) changing rapidly, we understand many community members are concerned about leaving home unnecessarily. We would like to let you know that many of our Council services are available online or over the phone, so you do not have to visit us in person.

Need help finding our services?

Many of our services at City of Parramatta are accessible online:

Should you have any other enquiries or questions, please give us a call on 1300 617 058.  

Need to get in touch with us?

You can contact the City of Parramatta in a number of ways to get your queries answered.

Please check our Frequently Asked Questions page before you contact us for answers to our most popular questions.


Contact Options
Details & Availability
In Person

Monday to Friday: 9:00am - 3:00pm 
Weekends: Closed

Ground Floor - Customer Contact Centre
126 Church Street
Parramatta NSW 2150

Digital  Email: council@cityofparramatta.nsw.gov.au
Access key Council services in one place - Online Services Portal
Use our Chat Services in the corner of the page or Leave us a Message

General Enquiries: 1300 617 058 or 02 9806 5050
Monday to Friday: 8:30am - 4:30pm

Calls received outside of our business hours will give you the option to arrange a call back during our business hours or speak with our After Hours messaging service.

Post City of Parramatta
PO Box 32
Parramatta NSW 2124
Justice of the Peace (JP) Service                                       JP services are currently unavailable at any library branch for the duration of the COVID-19 shutdown. Further information will be made available here once services start to return to normal.
The Lord Mayor Email: lordmayor@cityofparramatta.nsw.gov.au 
Alternatively, you can complete this form to make a submission to the Lord Mayor via the website.
Media Enquiries Email: media@cityofparramatta.nsw.gov.au 
Media on-call number (for media enquiries only): 02 9806 5965
Relay Service

If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 when asked by the relay officer.

Translating and interpreting Service

For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058.