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Policies and Guidelines

Guidelines for using the libraries

These guidelines have been established in accordance with the Library Act 1939 and NSW Library Regulation 2000 to ensure that:

  • library users and library staff are provided with a safe and comfortable environment 
  • library users and staff have materials and facilities in good condition. Guidelines have been established in accordance with the Library Act 1939 and NSW Library Regulation 2000.


Any conduct that disturbs library users, staff or stops others from using the library or library material is unacceptable. Such behaviour includes:

  • conversation or noise that is above an acceptable noise level and is disturbing to other library users
  • being under the influence of drugs and/or alcohol
  • loud and disruptive behaviour such as running and shouting
  • Personal audio equipment played at levels that can be heard by others
  • offensive language including swearing
  • harassment, either verbal or physical, e.g. initiating unwanted conversations, impeding access within or outside the building etc
  • fighting
  • offensive language including swearing

eSmart - Computer use in the library

You must abide by the library's eSmart Policy when using the library technology equipment and facilities. Failure to comply with any of the policies and conditions of use may result in loss of of use the library technology facilities.

Parramatta City Library electronic media (desktop computers, laptops, tablets, eReaders, data projectors, WIFI) and facilities cannot be used for knowingly transmitting, retrieving, or storing any communication that may include, but not limited, to:

  • discriminatory or harassing material
  • obscene, sexually explicit or pornographic material
  • defamatory or threatening material
  • any activity in violation of any license governing the use of software
  • engaging in any illegal activities that are contrary to Australian law and City of Parramatta Libraries’ policy or conditions of use

Failure to comply with any of the policies and conditions of use set by City of Parramatta Libraries may result in loss of privileges to use the library technology facilities. City of Parramatta Libraries not responsible for the loss or corruption of a library user's data and information whilst they are using Library technology. City of Parramatta Libraries are not responsible for a library user losing their PC booking if they are late for their booking.


Smoking is not permitted in the library.

Food and drink

You are encouraged to consume food and drink outside the library and bottled water only is acceptable in the library.

Mobile phones

Mobile phones may not be used in designated study areas. When using mobile phones elsewhere in the library, please consider others and keep conversations short and to a minimum. If your conversation is loud, offensive or disturbing other library patrons, staff may ask you to end the call or take it outside.

Library furnishings, equipment and materials

Library furnishings, equipment and materials must be used with care and in a manner appropriate to their intended function. Library staff reserves the right to limit the number of people who may sit together, this includes group study. Seating is limited to the number of chairs provided at each location. Furniture may not be moved without permission of the library staff.

Permission is required for the following:

  • asking Library users to take part in surveys or sign petitions
  • taking of photographs in the library

Personal belongings

Please do not leave any personal property such as bags, wallets, mobile phones unattended in the Library. Personal property should be kept on your persons at all times.

Responsibility for children

Children who are under twelve (12) years of age must be supervised by a responsible person who is eighteen years of age or older at all times while in the library, including events, and must be within sight of their child at all times.

Young children left alone in a library can become distressed, bored or disruptive. Library users, including young people, who disturb other library users may be removed from the library under the Library Act 1939. Any child left unattended in a public library may be classed as a child or young person at risk of harm under the Children and Young Persons (Care and Protection) Act 1998 s23 and subsequently may be reported to the Department of Community Services under s24 or s27 of the Act.

Parents who leave a child unattended in a public library are exposing their child to potential harm and may themselves be committing an offence under the Children and Young Persons (Care and Protection) Act 1998 s228.
These guidelines have been written to provide a secure and comfortable environment for the whole community while using the library. The library is for everyone to enjoy.

Keeping children safe in the library

Child protection is paramount to City of Parramatta Libraries. 

Unsupervised children are at risk in any public place, including public libraries and the online environment.

Within City of Parramatta Libraries children who are under twelve (12) years of age must be supervised by a parent/guardian/carer who is eighteen years of age or older (18).

Parents/guardians/carers are responsible for their child’s use of the Internet and other online resources on either the library’s computers or the parent/ guardian/child’s personal devices in line with the Children in the Library Guidelines.

Should library staff become aware of an unattended child, a notification is made to the Police.

Responsibilities as a library member

  • to take care of all items which you have borrowed including not writing in Library workbooks
  • to return all items by their due date
  • to pay for any lost, stolen or damaged items that have been issued on your card
  • to ensure that no one else uses your card without your permission
  • to behave in an appropriate manner while you are in the Library
  • you are responsible for any items borrowed on your card

Your right to privacy

Application for Library membership requires you to provide personal information. Any personal information provided by you will be used by Council or its agents to process this application. The provision of this information is voluntary, however, if you do not provide the information Council will be unable to process your application. Once collected by Council, the information can be accessed by you and may also be available to 3rd parties in accordance with Council’s Access to Information Policy.

Refusal to follow these guidelines will result in a warning

Failure to respond to this warning will result in the person being requested to immediately leave the library for the remainder of the day or evening.

In extreme cases no warning will be given

You will need to show a current library card or some form of identification when requested by library staff. If there are repeated disruptions or behaviour outside the guidelines you will have you library privileges stopped or restricted. If you are under eighteen a letter may be sent to your parents, guardians or school.