Service requests and reporting problems

Report a bin not emptied or partially emptied on collection day.  Please ensure your bin is presented on kerb for collection after you report it.

To report when a Bin get damaged and require repair or replacement.  Please ensure your bin is presented on kerb for repair or replacement after you report it.

Bins sometimes get lost or stolen and require replacement. Please report a lost or stolen bin and a replacement will be delivered to the nearest nature strip in front of your property.

Bins need to be returned to the property within 24 hours after collection. Please report any bins still out in your street after collection day.

Report an additional unwanted/dumped bin to be removed from your property.

Use this to report a scheduled kerbside clean up that has not taken place.

The City of Parramatta currently provides a total of 4 kerbside bulky waste clean ups per calendar year. These must be pre-booked by residents.

Application to locate a building waste container on a public street or footpath.

Report dumped rubbish on council land or nature strip so that it can be investigated.

Enquiry about general waste information such as waste calendars, sustainability programs or information programs.

Report when public amenities such as public toilets need to be cleaned.

Report when a public bins is overflowing and needs to be emptied.

Request for the removal of litter within the main CBD of Parramatta area.

Application to locate a building waste container on a public street or footpath.

Report a single pothole in a council road that requires repair. 

Report a serious pothole or other major damage to a road likely to adversely affect a vehicle encountering it. 

Request street sweeping to clear a council road of minor debris. 

Report a traffic or refuge island that is damaged or in need of repair.

Report damage to kerb and or gutter on a council road.

Report a council road barricade that has been damaged or fallen over or is in other disrepair or malfunctioning. 

Report damaged, inoperable or insufficient street lighting

Report council furniture or barriers that have been damaged or are in need of repair.

Report the need for repair of an existing street name sign or the manufacture of a new one.

Request new traffic or parking sign to address a persistent interruption in traffic flow or parking. 

Request maintenance of an information sign that is damaged or illegible. 

Request a new sign to address a lack of useful information. 

Request maintenance of a bus shelter with advertising that may be illegible, have graffiti or be in need of repair.

Request maintenance of a bus shelter without advertising that may have graffiti or be in need of repair.

Report an obstruction on the footpath.

Report and request repairs to an existing footpath.

Request for a new footpath to be constructed where there is none or where a footpath ends unexpectedly and illogically. 

Request that overgrown verge (the grass next to the gravel shoulder of a road) be cut back or mowed. 

Report and request that overgrown vegetation, growing out of control on council land, be trimmed or cut back. 

Report and request repair of damaged playground, water park or exercise equipment. 

Report and request repair of damaged park furniture such as benches. 

Report and request repairs to a building, such as a toilet block or canteen, located within a council park or reserve. 

Report and request repairs to sporting infrastructure such as soccer or football uprights or a cricket pitch, located within a council park or reserve. 

Report and request general repairs to council parks or reserves such as turf or walking track repair.

Request for mowing on a council park or reserve where the grass growth has become prohibitive to activity. 

Report flooding in council parks and reserves where water levels have become dangerous or prohibit intended use. 

Report and request repair to council parks and reserves that have been vandalised. 

For general information on parks and reserves visit the relevant page on council's website.

Report and request maintenance required to a bushland walking track that may have been washed out or have a tree obstruction or any condition that poses a risk to public health and safety or enjoyment of intended experience. 

Report a dead animal on council land that requires disposal. 

Report a stray or roaming animal on council land that is in distress or represents a nuisance or danger. 

Report a dog that is barking and disrupting the peace or displaying signs of aggression. 

Request that tree branches fallen on council land be collected and removed

Send a request to council to have a tree removed from council land. 

Request that a tree on council land be pruned or trimmed. 

Request that a tree on council land be investigated for reasons of species, heritage or disease.

Request that a tree stump on council land be subjected to stump grinding. 

Request replacement of a tree that was previously removed or collected after falling, or a new tree. 

Report a tree on private land overhanging council land that may pose a risk to public health and safety. 

Report a breach of a tree preservation order on private land such as when a protected tree is removed. 

Report food shop hygiene and handling issues that may represent a risk to public health and safety. 

Report food related illness or confirmed food poisoning from retail food outlet that is likely to pose further risk to public health and safety. 

Report foreign matter found in food, contamination of food product with unknown visible matter that may pose a risk to public health and safety. 

Report improper food labelling or composition issues. 

Report any issues regarding public pools and spas that may pose a risk to public health and safety. 

Report an incident where skin or hair may pose a risk to public health and safety. 

Report drainage issues surrounding a council pit or blocked pipe.

Request and report a drainage pit that requires maintenance. 

Report drainage issues on private land that may pose a risk to public health and safety. 

Report any contaminated land on a site that contains substances that aren't expected under natural circumstances and that may pose a risk to public health and safety. 

Report any contaminated water that contains substances that aren't expected under natural circumstances and that may pose a risk to public health and safety. 

Request maintenance or repair of a council landscape such as a landscape or monument within Prince Alfred Square or Centenary Square. 

If you have a request for general information please visit the Online Services page and submit a request.
 

Report if an vehicle is abandoned on council land such as roads and nature strips.

Report a parking offence such as a vehicle is blocking a driveway. Please note council can only issue an infringement on the offending vehicle. It is unable to remove vehicles.

Report work or activity that may be deemed illegal or dangerous that a ranger should inspect.

Lodge requests for the removal of Graffiti from Council Land

Report a development that is not conforming to agreed plans (Private PCA)