Smart Parking Upgrades FAQs

The Ticketless Parking system does not use physical tickets and instead adopts new Smart Parking technology to allow for a smoother, faster and hassle-free experience when entering and exiting our car parks.
 

The system uses Licence Plate Recognition technology which reads each vehicle’s number plate on car park entry and exit, records the time of your stay and calculates your parking fee.
 

• Cuts the queues at the boom gate and payment machines - there will be no more paper jams, tickets being inserted incorrectly and wasted time locating the ticket.
• Better environmental impact by removing paper waste.
• Reduces the risk of losing your physical ticket - one less thing for you to remember to hold on to!
• Provides a more consistent, efficient, quicker, and easier parking experience in Parramatta
   

Your vehicle’s licence plate will be read and recorded when you approach the entrance and the boom gate will automatically lift for your entry. You can pay for your parking in 2 ways:

a) At the payment machine: Before leaving, visit the pay machine, enter your vehicle’s licence details, and make a payment. Then, drive to the exit boom gate in your vehicle where your licence plate will be scanned, and the boom gate will automatically lift to allow exit.

Quick tip: keep a photo of your licence plate or write your licence plate number down.

b) At the boom gate: Simply drive to the exit boom gate, wait for your vehicle’s licence plate to be scanned, make a payment and exit the car park when the boom gate is lifted.

Either way you choose to pay, no tickets will be issued, and cash payments will not be accepted.
 

Smart parking technology will be installed all Council-owned multi-level car parks in Parramatta CBD.

Justice Precinct Car Park will adopt this technology from Tuesday 20 May and will be adopted in Eat Street Car Park and Parramatta Station Car Park from June 2025.

The smart parking technology is already installed in Parramatta Square Car Park and Parramatta Aquatic Centre (PAC) Car Park since their opening.

Along with Licence Plate Recognition, Justice Precinct Car Park will install the following Smart technology:

• Real-Time Parking Guidance: Allows you to find an available parking spot more easily with new detention cameras and digital wayfinding signs.
• Upgraded Lighting & CCTV: New lighting at entry and exit and updated CCTV for improved security and safety.
• Cashless Parking: All Council car parks located in the Parramatta CBD have already transitioned to a fully cashless parking system since 7 February 2025. This includes Justice Precinct, Eat Street, Parramatta Station (Wentworth Street) Car Parks with Parramatta Aquatic Centre and Parramatta Square Car Parks already cashless since their opening.
• Amenity Upgrades: All Council multi-level car parks have recently undergone amenity upgrades including newly painted and colour coordinated car park levels which consistent are across all Council car parks.