Rates, Fees and Charges

Rates are used to provide essential infrastructure and services. If you own a home or business property you will pay rates to Council, unless your property (a church, school or hospital, for example) is exempt from rates. These rates are determined in accordance with the provisions of the Local Government Act 1993 .

Fees and chargers are incurred for all chargeable services, requests, applications, approvals, licences, hire bookings and memberships. Fees and charges are determined by Council each year and contribute towards helping us provide essential services and facilities for the City of Parramatta.

Your rates contribute to the building of new facilities, improving infrastructure and protecting the environment in the City of Parramatta through:

  • waste collection, recycling and street cleaning
  • local roads, guttering, signage and drainage maintenance 
  • cycleways, pools, golf and tennis courts
  • 269 parks, playgrounds, gardens, 32 sports fields and 52 nature reserves 
  • 6 libraries, childcare centres, range of community services for the elderly and youth, and neighbourhood safety projects
  • community festivals, arts and cultural assistance, Parramatta Riverside Theatres, heritage and visitor information centres
  • town planning, landscaping, development applications, building inspections and construction certificates.


  • in person at City of Parramatta, 126 Church Street, Parramatta NSW 2150
  • via post to City of Parramatta PO Box 32 Parramatta NSW 2124 with a cheque 
  • online 
  • at Australia Post with cash or cheque
  • Commonwealth Bank with cash or cheque
  • Direct Debit: phone 9806 5441
  • BPAY: Pay with MasterCard, Visa card or cheque using Biller Code 5710 and use the Ref No on your rates notice
  • POSTbillpay  using Biller Code 0577 and use the Ref No on your rates notice
  • Centrelink Centrepay
  • IVR phone service: phone 9770 3415 with MasterCard or Visa card (attracts a 1% processing fee)


City of Parramatta office is open Monday to Friday 8:30am – 5:00pm
126 Church Street, Parramatta NSW 2150


Take your rates notice to any Australia Post outlet. Payment can be made by cash or cheque, or EFTPOS.


Payment can be made by cash or cheque through any branch of the Commonwealth Bank. Payment can only be made of an instalment amount or the full amount. Take your rates notice and the top section will be stamped and returned to you.


Call 02 9770 3415, this is an IVR service where you respond to the prompts with: 

  1. Customer Reference Number (This must be eight characters)

  2. Credit Card Number (MasterCard and Visa), Expiry Date and CVV Number (last 3 digits on the back) 

  3. Amount you wish to pay

Please record the receipt number issued.
Payment via credit card will attract a 1% payment processing fee charged by City of Parramatta.


Please phone City of Parramatta Council on 9806 5441.
Completed forms should be posted to:
City of Parramatta Council
Rates Department
PO Box 32
Parramatta NSW 2124

A separate application form is required for each rate account you wish to pay by direct debit.


Contact your participating financial institution to make this payment from cheque, savings or credit card account. Visa or MasterCard are the only credit cards accepted.

Biller Code: 5710
Reference: as per your rates notice


Make your cheque payable to City of Parramatta Council and cross it 'Not Negotiable'. Mail your payment to:

City of Parramatta Council
PO Box 32
Parramatta NSW 2124

Please do not staple cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.


You can now make payments directly through Council's Online Services, fast and secure. To pay rates through this website follow Make Any Payment link.

Biller Code: 0577
Reference: as per your rates notice


To pay your rates directly from your Centrelink account please visit Centrelink.


MyPost Digital Mailbox is a new, secure way to receive, pay & store your rates notice.

Some important features include:

  • receive and pay selected bills in just a few clicks
  • securely store important documents
  • receive notifications and reminders to your email account
  • schedule payments.

Get started in 4 easy steps:

  1. Sign up at www.digitalmailbox.com.au

  2. Enter your details

  3. Verify your account (you only need to register once for all properties)

  4. Connect to City of Parramatta Council

Please contact Council's Rates section if you have a problem with paying rates and charges by the date shown on your notice. Alternative arrangements can be made for payment of rates and charges, but interest charges may still apply.


Fees and charges are determined by local councils annually. You can download the Schedule of Fees and Charges 2017-18 as a PDF document.