Rates, Fees and Charges

Customer Service at PHIVE Building Opening Times are:

Monday to Thursday, 9am – 8pm

Friday to Sunday, 9am – 5pm

Payment can be made by cheque or EFTPOS. For cash transactions please visit Australia Post.

Take your rates notice to any Australia Post outlet.

Payment can be made by cash, cheque or EFTPOS.

Call 9770 3415, this is an interactive voice recognition (IVR) service where you respond to the prompts with:

1. Customer Reference Number (This must be 8 characters, add a zero in the front if less than 8 characters)

2. Credit card number, expiry date, and CVV number (last 3 digits on the back for a Visa and Mastercard) or Amex CID (4 digits on front of the card)

3. Amount you wish to pay

Please record the receipt number issued.

Please call City of Parramatta Council on 9806 5050

Direct debit request form

Complete the direct debit form and post it to:

City of Parramatta Council
Rates Department
PO Box 32
Parramatta NSW 2124

Please note: A separate application form is required for each rate account you wish to pay by direct debit.

Contact your participating financial institution to make this payment from cheque, savings or credit card account.

Visa or MasterCard are the only credit cards accepted.

Biller Code: 5710
Reference: as per your rates notice

Make your cheque payable to City of Parramatta Council and cross it 'Not negotiable'. Mail your payment to:

City of Parramatta Council
PO Box 32
Parramatta NSW 2124

Please do not staple the cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. 

You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.

Register to receive your rates notice by email in three easy steps:

1. Go to Registration page
2. Enter in your details including email address.
3. Check your email inbox and click the validation link.

Once completed future notices will be sent via email. For further information please click ‘Your Rates Online’. 

Council rates are a property tax and are a vital source of Council revenue.

Rates are used to provide essential infrastructure and services. This includes footpaths, resealing roads, and stormwater drainage as well as community facilities (parks, gardens, libraries, and pools).

Properties are assigned a category and in some cases a sub-category for rating purposes and these are shown on your Rates Notice.

Rates are calculated on the land value of a property, which is determined by the NSW Valuer General who issues a Notice of Valuation every 3 years. This is multiplied by an ‘adopted-rate-in- dollar’ which is determined by Council by taking the total amount of money to be raised in general rates and dividing it by the total value of all rateable properties.

The 2023/24 Adopted Rates in the dollar (and minimums)…

The Council has categorised all rateable properties in accordance with s514 of the LG Act 1993 to be within one of the following rating categories.

• Residential
• Business

Business subcategories

• business CBD,
• business CBD #2
• Industrial

If you don’t agree with the Council’s categorisation of your property, you can fill out the Application for Change in Rating Category form to request a review.

The NSW Valuer General is the statutory independent valuing authority in NSW. The the valuation process is something the Council cannot influence.

Information about the NSW Valuer General’s valuation process and how to request a review is issued with the valuation notices.

Tel: 1800 110 038

Website

valuationenquiry@property.nsw.gov.au

Council’s existing Rates Hardship Policy will be available to assist ratepayers who are eligible for assistance.

Ratepayers can also apply via email at rates@cityofparramatta.nsw.gov.au to pay their rates using an instalment plan instead of paying them as a lump sum.

The COVID-19 pandemic in 2020 has changed the way people perform transactions. There has been a reduction in cash and cheque payments across all council facilities. 

Cashless transactions will provide safer ways to conduct business. Cashless transactions will improve hygiene and improve security; furthermore, this will create operational efficiencies, which allow resources to be focused on other Council services which benefit our community.

If you wish to pay by cash or cheque or do not have access to technology, payment of Rates can be made at any Australia Post outlet. You can set up a direct debit for rates payments and other council services. 

PHIVE will be open 7 days a week if you wish to make a cashless payment.

Yes, it is. Any organisation can set the terms of payment for services provided; this includes declining payment requests by cash or cheques at Council facilities. 

If you wish to pay by cash or cheque payments can still be used for the payment of Rates at any Australia Post outlet. 

PHIVE is located at 5 Parramatta Square, which is a five-minute walk from the transport interchange. There is also parking available onsite. 

• Public carpark operation 24hrs a day 7 days a week
• Discovery Space - Offering cultural displays and events
• Café 
• Customer Service with self-serve kiosks 
• Parramatta Library spread over two levels
• Cultural Heritage information
• Bookable Meeting rooms 
• Council Chambers